Remote Site Reliability Engineer, OpenShift Cloud

Grill'D; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Red Hat is seeking a Customer Site Reliability Engineer to join our OpenShift Managed Cloud Services team. You will help ensure the availability, reliability, and performance of cloud services at scale.

You will lead customer escalations, document resolutions, and collaborate with cross‑functional teams to automate operations and reduce toil. This is a remote role across Australia, with a focus on OpenShift and Kubernetes reliability.

Responsibilities

• Independently manage complex systems to ensure service quality and stability.
• Lead customer escalations and apply expert troubleshooting to resolve issues.
• Automate operations and drive continuous improvement across the service lifecycle.
• Collaborate with Technical Account Managers, Services, Fleet SRE, DevOps and infrastructure teams.
• Document resolutions, root causes and best practices in the knowledge base.
• Mentor team members and foster a learning culture.

Skills

OpenShift

Kubernetes

SRE

Troubleshooting

Job description

Red Hat is seeking a Customer Site Reliability Engineer to join our OpenShift Managed Cloud Services team. You will help ensure the availability, reliability, and performance of cloud services at scale.

You will lead customer escalations, document resolutions, and collaborate with cross‑functional teams to automate operations and reduce toil. This is a remote role across Australia, with a focus on OpenShift and Kubernetes reliability.