Customer-Focused SRE for OpenShift Cloud

Red Hat; Victoria; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Monetary rewards

Prizes

First-line customer contact

Job summary

Red Hat in Victoria seeks a customer service representative to be the first line of communication for our customers, handling website chat, phone, and email with polite, professional service. You will multi-task across chat windows, document interactions, resolve issues, perform basic billing tasks, and help guide users to the right resources while supporting monthly and quarterly goals.

This role emphasizes research to understand the business, forming trust with customers, and contributing to a

Qualifications

• High school certificate or equivalent is required.
• Ability to comfortably sit for long periods of time.
• Strong computer and typing skills with good internet access.
• Excellent interpersonal and communication abilities.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Skills

Typing skills

Computer skills

Interpersonal skills

Internet connectivity

Multitasking

Education

High school certificate or equivalent

Job description

Red Hat in Victoria seeks a customer service representative to be the first line of communication for our customers, handling website chat, phone, and email with polite, professional service. You will multi-task across chat windows, document interactions, resolve issues, perform basic billing tasks, and help guide users to the right resources while supporting monthly and quarterly goals.

This role emphasizes research to understand the business, forming trust with customers, and contributing to a