Energetic Housekeeping Attendant — Flexible Hours & Perks

Accor; Sydney; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community &volunt

Pariy for EVT nickel

Job summary

Accor's Rydges Sydney Airport is seeking a Guest Service Agent to warmly greet guests, manage arrivals and departures, and coordinate with housekeeping and reservations to ensure a smooth stay. You will assist with check-in/out, handle cashiering, and respond to guest requests with professionalism.

The role emphasizes teamwork, attention to detail, and a can-do attitude from day one, on-site and full-time. Perks from our Day One program enhance dining, movie, and seasonal benefits across EVT

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Deliver warm, professional guest service and handling requests.
• Experience in front office operations including check-in/out.

Responsibilities

• Deliver exceptional guest service by anticipating needs and providing warm welcomes and farewells.
• Manage guest arrivals and departures with accurate check-in/check-out, cashiering, and daily transactions.
• Coordinate with Housekeeping, Reservations, Maintenance to meet guest expectations.
• Maintain accurate reservations, room rates and local knowledge to assist guests.
• Adhere to WH&S standards and hotel policies while maintaining a clean, safe work environment.

Skills

Guest service

Communication

Attention to detail

Front office operations

Team collaboration

Tools

Reservation systems

Job description

Guest Service Agent - Rydges Sydney Airport

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

How You Work

• Daymaker ethos - no one's too big for the small things.
• Hands-on and non-hierarchical - leads from the front.
• Resilient and solutions-focused - stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.