Guest Service Agent - Rydges Australia Square

EVT Limited; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

50% off dining across EVT hotels

50% off stays across EVT hotels

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Community & volunteering opportunities

Job summary

EVT Limited is hiring a Guest Service Agent at Rydges Australia Square. You will welcome guests, manage check-in/check-out and coordinate with hotel departments to ensure a seamless stay. The role focuses on delivering warm, professional service and resolving guest needs promptly.

Join a collaborative team with a strong guest-first culture, contributing to memorable experiences and high service standards in a busy Sydney hotel environment.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service from arrival to departure, with warm welcomes and smooth departures.
• Manage arrivals/departures, including check-in/check-out, cashiering, and daily transactions per hotel procedures.
• Coordinate with Housekeeping, Reservations, Maintenance and other teams to meet guest expectations.
• Maintain accurate reservations, room rates, packages, and local area knowledge to assist guests.
• Uphold hotel policies, WHS standards, training requirements and equipment care.

Skills

Guest service

Front desk operations

Communication

Reservation systems

Team collaboration

Multitasking

Job description

Guest Service Agent - Rydges Australia Square

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and too easy service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.

Key Responsibilities

Be the face of Rydges, you'll deliver warm, memorable stays from the moment guests arrive to the moment they leave. We are looking a full-time GSA’s to join the team.

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You'll Bring

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

How You Work

• Daymaker ethos - no one's too big for the small things.
• Hands-on and non-hierarchical - leads from the front.
• Resilient and solutions-focused - stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.