End User Support Technician — Enterprise IT (Sydney CBD)

The Onset; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Onset is seeking a hands-on End User Support Technician to join our high-performing team in Sydney, providing frontline desktop and end-user support across enterprise environments. This role focuses on delivering timely, user-friendly IT assistance and maintaining solid security/compliance standards.

You will handle incidents and requests, work across Windows 11, and collaborate with global IT teams. This 12+ month contract is onsite in Sydney CBD, with opportunities to grow your skills in a

Qualifications

• 3-4+ years’ experience in Desktop / PC Support.
• Strong experience supporting Windows 11 environments.
• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded.
• Exposure to enterprise IT environments and infrastructure support.

Responsibilities

• Supporting enterprise IT devices, systems, and infrastructure
• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
• Installing, configuring, monitoring, and maintaining IT environments
• Managing incidents and service requests through ticketing systems
• Performing upgrades, preventative maintenance, and emergency support tasks
• Deploying software and hardware across user environments
• Supporting remote sites when required, as travel may be involved
• Assisting users with onboarding and IT orientation
• Contributing to technical documentation and process improvements
• Ensuring security and compliance standards are maintained

Skills

Windows 11

ITSM / ServiceNow

PC hardware

LAN networking

Troubleshooting

Documentation

Customer service

Independence

Education

Certificate-level IT qualification

Job description

The Onset is seeking a hands-on End User Support Technician to join our high-performing team in Sydney, providing frontline desktop and end-user support across enterprise environments. This role focuses on delivering timely, user-friendly IT assistance and maintaining solid security/compliance standards.

You will handle incidents and requests, work across Windows 11, and collaborate with global IT teams. This 12+ month contract is onsite in Sydney CBD, with opportunities to grow your skills in a