Computer Technical Support Analyst Asc - E1

Lockheed Martin; Port Stephens Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Lockheed Martin Australia is seeking a Junior IT Desktop Support professional to provide friendly, professional, and effective support to internal users, troubleshooting and resolving issues while building a solid foundation for your IT career.

You will work with a variety of technologies, learn daily, and develop your skills in a supportive team environment, with a focus on growth and hands-on experience in IT desktop support.

Qualifications

• Basic knowledge of Microsoft Operating Systems.
• Familiarity with MS Office and common applications.
• Understanding of Windows Desktop, Server, networks, and hardware setup.
• Exposure to troubleshooting hardware and software issues.
• Awareness of VPN/remote access support.
• Proficient in AI prompting as it applies to this position and practice.

Responsibilities

• As a Junior IT Desktop Support professional, you’ll be the go‑to person for providing friendly, professional, and effective support to our internal users.
• You’ll troubleshoot, solve problems, and learn something new every day while building a solid foundation for your IT career.

Skills

Microsoft OS knowledge

MS Office familiarity

Windows desktop/server/networking

Hardware/software troubleshooting

VPN/remote access support

AI prompting proficiency

Tools

Service desk tools

Job description

The Opportunity

Eligibility: Applicants must be Australian citizens and be eligible to obtain and maintain an active Australian Government Defence security clearance at the level required for the position.

Are you passionate about technology, eager to learn, and looking for a role that will grow with you?

Do you have a “can-do” attitude and an interest in multimedia or IT support?

If so, this is your chance to join a supportive team where you’ll gain hands-on experience, work with a variety of technologies, and develop your career in IT desktop support.

Key Responsibilities

As a Junior IT Desktop Support professional, you’ll be the go‑to person for providing friendly, professional, and effective support to our internal users. You’ll troubleshoot, solve problems, and learn something new every day while building a solid foundation for your IT career.

What you will bring

We don’t expect you to know everything—we’re looking for someone who is motivated, willing to learn, and passionate about technology. We’re looking for someone with a customer‑first mindset, who communicates clearly with a friendly, approachable attitude. You’ll thrive as a team player, while also being confident working independently. Most importantly, you’ll bring a genuine passion for technology and career growth to everything you do.

Technical Skills

• Basic knowledge of Microsoft Operating Systems
• Familiarity with MS Office and common applications
• Understanding of Windows Desktop, Server, networks, and hardware setup
• Exposure to troubleshooting hardware and software issues
• Awareness of VPN/remote access support
• Proficient in AI prompting as it applies to this position and practice.

Highly Desired

• Experience in a Service Desk or IT Support role
• Using service desk call logging tools
• Supporting executive or senior staff
• Networking and desktop troubleshooting skills
• Proficient in AI prompting as it applies to this position and practice.

About Lockheed Martin

Lockheed Martin is a dynamic organisation, providing stimulating and challenging opportunities with a global team of over 122,000 professionals. We embrace flexibility, so our people can be their best inside and outside of work. As a leader in national security, our innovative and diverse programs create a more secure future for Australia across space, air, land, sea, and cyber domains.

Special Requirements

Applicants must be eligible to obtain and maintain an Australian Defence Security Clearance and employment may be contingent on the provision of further personal information including citizenship to ensure compliance with international export control legislation and regulations.

Veteran Friendly Workplace

Veterans are encouraged to apply. We highly value the unique skills and experiences that veterans and transitioning service members can contribute to our team. We are proud to be recognised as a Veteran Friendly Employer by the Australian Government.

Equal Opportunity

Lockheed Martin Australia supports Equal Employment Opportunity and values diversity in the workplace by creating a place of employment that is, free of unlawful discrimination and is harassment free, fair, ethical, inclusive, and values the contribution of all its employees. By leveraging our employees’ unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.

As part of our endeavours to increase participation of Indigenous Australians, we welcome applications from all people, including Aboriginal and Torres Strait Islander people.

We are committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any adjustments that will help you to be successful.