End-User IT Support Engineer | Windows/Mac & 365 Expert

Cognizant; Sydney; On-site; AUD 85,000 - 95,000; Full time

Job summary

Cognizant Australia is looking for an End User Computing (EUC) Support Engineer to deliver Level 1–2 support for end-user devices, OS, collaboration tools, and workplace technologies in Sydney. You will troubleshoot Windows, MacOS, mobile devices, and Microsoft 365, manage AD accounts, printers, and meeting room tech, and ensure timely incident resolutions with strong customer satisfaction.

The role involves ticketing, adherence to ITSM processes, and collaboration with cross‑functional teams

Qualifications

• Provide Level 1 and 2 technical support for end-user devices and software.
• Assist with Microsoft 365 apps, AD, printers, and room systems.
• Document issues and resolutions and manage tickets in the ITSM process.

Responsibilities

• Provide technical support for Windows 10/11, MacOS, and mobile devices.
• Troubleshoot Microsoft 365 applications, email, and user access.
• Manage AD user accounts, security groups, and password resets.
• Resolve printer/MFD issues and assist with room systems (Zoom/Webex).
• Assist with device provisioning, software deployment, and SCCM/MECM/JAMF workflows.
• Escalate to internal teams or vendors and document resolutions.

Skills

Customer service

Communication

Troubleshooting

Documentation

Team collaboration

Tools

SCCM

MECM

JAMF

Active Directory

Job description

Cognizant Australia is looking for an End User Computing (EUC) Support Engineer to deliver Level 1–2 support for end-user devices, OS, collaboration tools, and workplace technologies in Sydney. You will troubleshoot Windows, MacOS, mobile devices, and Microsoft 365, manage AD accounts, printers, and meeting room tech, and ensure timely incident resolutions with strong customer satisfaction.

The role involves ticketing, adherence to ITSM processes, and collaboration with cross‑functional teams