End-User IT Support & Automation Engineer

Macquarie Group; New South Wales; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Wellbeing leave

Service bonus leave

Parental leave (up to 20 weeks)

Transition leave (12 days)

Volunteer leave (2 days)

Gender affirmation leave (up to 12 mos

Employee Assistance Program

Salary packaging options

Learning and development support

Hybrid and flexible working

WFH equipment reimbursement

Job summary

Macquarie Group is seeking an IT Helpdesk/Desktop Support professional to deliver end-user and remote support across the bank’s technology footprint. You will resolve software and hardware issues, assist with research and investigations, and contribute to initiatives improving the end-user experience.

Key capabilities include Windows/iOS support, Microsoft 365 tools, AD administration, and experience with Power BI and endpoint management. The role supports a hybrid work model within Australia.

Qualifications

• Experience providing desktop support to end users in Windows and iOS environments.
• Proficient with Microsoft 365 productivity and collaboration tools.
• Strong knowledge of Windows 10/11.
• Knowledge of Python for automation and reporting.
• Experience with Active Directory administration.
• Ability to follow security, regulatory and compliance processes.
• Familiarity with SCCM and Intune endpoint management.
• Experience developing dashboards and insights using Power BI.

Responsibilities

• Provide desktop and end-user support across multiple business units.
• Investigate and troubleshoot software and hardware issues.
• Collaborate with other teams on issues and projects.
• Research solutions and contribute to environment changes.
• Help drive improvements that enhance user experience.

Skills

Desktop support

Windows

iOS

Microsoft 365

Power BI

Python

Active Directory

Security/compliance

SCCM/Intune

End-user focus

Tools

Power BI

SCCM

Intune

Job description

Macquarie Group is seeking an IT Helpdesk/Desktop Support professional to deliver end-user and remote support across the bank’s technology footprint. You will resolve software and hardware issues, assist with research and investigations, and contribute to initiatives improving the end-user experience.

Key capabilities include Windows/iOS support, Microsoft 365 tools, AD administration, and experience with Power BI and endpoint management. The role supports a hybrid work model within Australia.