It Support Analyst (Level 1) – End-User Tech & On-Call

Hastings Deering (Australia) Ltd; Queensland; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Health extras discount

Product discounts

Fitness Passport partnership

Paid parental leave

Learning and career development

Wellbeing Hub and EAP

Job summary

DuluxGroup is seeking an End User Support Analyst to deliver high-quality onsite support across three Queensland sites and provide remote assistance to teams in Australia and New Zealand.

You will manage endpoint devices, resolve complextechnical issues, and work on technology projects that improve the user experience. Strong knowledge of Windows 10/11, MS 365, and mobile devices is required, with experience in Intune, MEM and Autopilot.

Qualifications

• Proven experience supporting and managing end user computing environments within a corporate setting.
• Strong knowledge of Windows 10/11, Microsoft 365, Android and iOS devices.
• Hands-on experience with endpoint management tools such as Intune, MEM, and Autopilot.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and stakeholder engagement skills with the ability to travel across metro and regional areas as required.

Responsibilities

• Deliver high-quality onsite support across three Queensland sites and remote assistance across Australia and New Zealand.
• Manage endpoint devices, resolve technical issues, and contribute to technology projects.
• Partner with stakeholders to deliver reliable, practical technology solutions that keep the business running smoothly.

Skills

End user support

Windows 10/11

Microsoft 365

Mobile devices

Endpoint management

Troubleshooting

Stakeholder engagement

Travel flexibility

Tools

Intune

MEM

Autopilot

Job description

End User Support Analyst

Job Description

About Us:

DuluxGroup is a leading marketer and manufacturer of premium brands that help people create better spaces to live and work. With a heritage of over 100 years, we're home to trusted names like Dulux, Selleys, Yates, Cabot's, and B&D, delivering products across paints, coatings, adhesives, garden care, and home improvement. As part of Nippon Paint Holdings, we combine global scale with strong local roots, driven by innovation, sustainability, and a commitment to our customers.

Our Group Functions cover Supply Chain, Sales Capability, Finance, People & Culture, IT & Digital, and Legal are an integral part of our Business Units that enable growth and operational excellence. They provide the insights, technology, and expertise that keep our businesses agile and future ready. Joining DuluxGroup means contributing to iconic brands, working in a collaborative culture, and enjoying opportunities for career growth and flexibility.

What You'll Be Doing:

As an End User Support Analyst, you'll be instrumental in delivering high-quality onsite support across three Queensland sites, while also providing remote assistance to teams across Australia and New Zealand. Supporting both IT and Operational Technology environments, you'll manage endpoint devices, resolve technical issues, and contribute to technology projects that enhance the user experience.

With a customer-focused approach, you'll partner closely with stakeholders to deliver reliable, practical technology solutions that enable our people and keep the business running efficiently.

• Up to $1,000 net annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support

What We're Looking for:

• Proven experience supporting and managing end user computing environments, ideally within a supply chain or manufacturing environment.
• Strong technical knowledge of Windows 10/11, Microsoft 365, Android and iOS devices.
• Hands-on experience with endpoint management tools such as Intune / MEM / Autopilot.
• Excellent troubleshooting and problem-solving skills, with the ability to manage complex technical issues.
• Outstanding communication and stakeholder engagement skills, with a genuine passion for delivering great customer service together with the flexibility to occasionally travel across metro and regional QLD as well as interstate, as required.
• A proactive, growth-focused mindset with a commitment to continuous learning, collaboration and driving positive outcomes.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to 'Imagine a Better Place'

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long-term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

If this sounds like an environment you would like to be a part of,