End User Experience (EUX) Analyst - Contract at The Business Agility Group

The Business Agility Group; City of Hume; On-site; AUD 129,000 - 185,000; Full time

Job summary

The Business Agility Group is seeking an End-user Experience (EUX) Analyst for a 6-month contract in the western suburbs of Melbourne, VIC. Applicants must have Australian permanent residence, 3+ years local experience and be ready for full-time, on-site work with no hybrid option.

The role focuses on deploying and onboarding enterprise end-user technology, ensuring secure, reliable, and high-performing solutions across corporate environments.

Qualifications

• IT qualification or equivalent practical experience.
• Minimum 5 years experience supporting enterprise end-user computing environments.
• Experience managing large-scale desktop, laptop and mobile device deployments.
• Experience supporting Windows 10/11, Intune, Endpoint Manager, MECM/SCCM or equivalent platforms; Microsoft 365 and collaboration techs.
• Experience operating in complex enterprise or critical infrastructure environments.
• Experience working with project delivery teams and managed service providers.

Responsibilities

• Lead deployment programs and onboarding of end-user technology.
• Ensure security, reliability and high performance of end-user computing solutions.
• Collaborate with Infrastructure, Service Delivery, Cyber Security and MSPs to meet standards and objectives.

Skills

End-user support

Desktop deployment

Windows management

Mobility management

Security controls

ITIL familiarity

Education

IT qualification (Certificate/Diploma/Degree)

Tools

Microsoft Intune

MECM/SCCM

Microsoft 365

Active Directory

Entra ID

Device imaging

MDM

Endpoint security

Job description

About the job End User Experience (EUX) Analyst - Contract

Our client is seeking an enthusiastic and customer-focused End-user Experience (EUX) Analyst to lead the deployment and onboarding of end-user technology within a large enterprise environment. This is initially a 6‑month contract engagement, with likely extensions for the right candidate and is based in the western suburbs of Melbourne, Victoria. Please note, to apply applicants must have the following: At least Australian Permanent Residence working rights, The requisite skills and experience defined below, It is a full‑time, onsite based role, so please do not apply if you are looking for a hybrid role, and At least 3 years local (Australian) working experience required.

The role:

The role acts as a technical subject matter expert for workplace technology, ensuring employees, operational teams and critical functions are supported by secure, reliable and high‑performing end-user computing solutions. The EUX Engineer leads device deployment programmes, workplace technology initiatives, operating system lifecycle management, mobility services and user experience improvements across corporate and operational technology environments. The role works closely with Infrastructure, Service Delivery, Cyber Security, Project Delivery and Managed Service Partners to ensure technology standards, performance and customer experience objectives are achieved. The role offers hands‑on exposure to enterprise technology deployments, user onboarding activities and modern workplace technologies.

Key Skills & Experience:

• Certificate, Diploma or Degree in Information Technology or a related discipline or equivalent practical experience.
• Minimum 5 years' experience supporting enterprise end-user computing environments.
• Experience managing large-scale desktop, laptop and mobile device deployments.
• Experience supporting - Microsoft Windows 10/11 Microsoft Intune, Microsoft Endpoint Manager, MECM/SCCM or equivalent management platforms Microsoft 365 and collaboration technologies Active Directory Entra ID Device imaging and deployment technologies Mobile Device Management (MDM) Endpoint security controls.
• Experience operating within complex enterprise or critical infrastructure environments.
• Experience working with project delivery teams and managed service providers.
• Experience supporting operating system lifecycle management and technology refresh programmes.

Certifications:

• Mandatory - Microsoft Modern Desktop Administrator Associate ITIL 4 Foundation
• Desirable - Microsoft Endpoint Administrator Associate (MD-102)
• Microsoft Azure Administrator (AZ-104)
• Microsoft Security Administrator (SC-300)
• ITIL 4 Managing Professional

Notes:

Formal job description available upon request. Only shortlisted candidates will be contacted. Start date is ASAP. Your daily rate will depend on skills and experience. This is a full‑time onsite role & NO HYBRID working arrangement is available.