End User Experience Analyst

Independent Technology Consultants Cooperative Pty Ltd; City of Melbourne; On-site; AUD 92,000 - 129,000; Full time

Job summary

Independent Technology Consultants Cooperative Pty Ltd in Melbourne's Tullamarine area is seeking an enthusiastic EUX Analyst to support deployment and onboarding of end-user technology in a large enterprise environment. You'll work with the EUX Lead, gaining exposure to enterprise technology deployments, device provisioning, and modern workplace solutions.

This 6-month, full-time, onsite role offers hands-on experience in EUC, desktop support and IT operations.

Qualifications

• Certificate/Diploma or Degree in Information Technology or related field.
• Experience with Windows 10/11 and device deployment.
• Familiarity with Intune or SCCM and ITIL concepts.

Responsibilities

• Prepare, configure and deploy laptops/desktops.
• Imaging, software installation and security config.
• Deploy Cisco desk phones with extension setup and testing.
• Provision mobile devices via MDM platforms (iOS/Android).
• Install and support monitors, docking stations, keyboards, headsets.
• Assist with onboarding, device setup and sign-in processes.
• Deliver professional user experience during rollouts.
• Ensure deployments meet standards and security requirements.
• Maintain deployment records and asset information.
• Support rollout planning and continuous process improvement.

Skills

Windows 10/11

Device Deployment

End User Experience

IT Operations

Customer Service

Teamwork

Education

Certificate/Diploma in IT

Equivalent practical experience

Tools

Intune

SCCM

Job description

Independent Technology Consultants Cooperative Pty Ltd – Tullamarine VIC

EUX Analyst (End User Experience) | Device Deployment & User Onboarding

100% Onsite

About the Role

Our client is seeking an enthusiastic and customer-focused EUX Analyst to support the deployment and onboarding of end-user technology within a large enterprise environment based in Tullamarine.

Working closely with the EUX Lead, you will play a key role in ensuring employees receive well-configured, secure and user-friendly technology solutions. This is an excellent opportunity for someone looking to build their career in End User Computing (EUC), Desktop Support, Device Deployment or IT Operations.

The role offers hands-on exposure to enterprise technology deployments, user onboarding activities and modern workplace technologies.

Key Responsibilities

Device Deployment & Configuration

Prepare, configure and deploy laptops and desktop devices.

Perform device imaging, software installation and security configuration.

Deploy and configure Cisco desk phones, including extension setup and testing.

Provision and enrol mobile devices (iOS and Android) using Mobile Device Management (MDM) platforms.

Install and support workplace technology including monitors, docking stations, keyboards, headsets, webcams and other peripherals.

User Onboarding & Support

Support new starter onboarding activities and technology handovers.

Assist users with device setup, account access and first-time sign-in processes.

Deliver a positive and professional user experience during technology rollouts.

Ensure deployments comply with organisational standards, usability guidelines and security requirements.

Work closely with project teams and technical stakeholders to support deployment activities.

Maintain accurate deployment records and asset information.

Assist with rollout planning and coordination activities where required.

Contribute to continuous improvement of onboarding and deployment processes.

About You

To be successful in this role, you will have:

Experience working with Windows 10 and Windows 11 environments.

Exposure to laptop, desktop, mobile device and peripheral deployment.

Familiarity with Microsoft Intune, SCCM or other MDM/device management platforms.

Strong communication and customer service skills.

A proactive and organised approach to work.

The ability to work effectively within a team environment.

A genuine interest in workplace technology and end-user experience.

Knowledge of Microsoft Endpoint Manager/Intune.

Experience configuring Cisco IP phones.

Exposure to IT asset management processes.

Understanding of ITIL or structured service delivery environments.

Qualifications

Certificate, Diploma or Degree in Information Technology or a related discipline; or

Equivalent practical experience.

This opportunity is also well suited to recent graduates or early-career IT professionals looking to gain enterprise-level experience.

What's on Offer?

Opportunity to work within a large and dynamic enterprise environment.

Hands-on experience with modern workplace technologies.

Exposure to large-scale deployment and onboarding projects.

Supportive team environment with opportunities to learn and develop.

Location & Working Arrangements

Full-time 6-month contract position

No hybrid working arrangement available

Notes:

Only shortlisted candidates will be contacted.

You will be required to complete a National Police Check

You will be required to undertake a drug and alcohol test

Your daily rate will depend on skills and experience.

Start date is ASAP.