End User Experience (EUX) Analyst - Contract

The Business Agility Group; City of Hume; On-site; AUD 92,000 - 148,000; Full time

Job summary

The Business Agility Group seeks an enthusiastic End-user Experience (EUX) Analyst to lead the deployment and onboarding of end-user technology in a large enterprise environment. This is a 6‑month, full‑time, onsite role in the western suburbs of Melbourne, Australia.

Candidates should have at least 3 years of local Australian experience, a related IT qualification, and hands‑on expertise with Windows 10/11, Intune, Endpoint Manager, MECM/SCCM, Microsoft 365, Active Directory, Entra ID, MDM and

Qualifications

• Minimum 5 years' experience supporting enterprise end‑user computing environments.
• Experience managing large-scale desktop, laptop and mobile deployments.
• Experience with Windows 10/11 and modern management platforms (Intune/EMM).
• Proficient with Microsoft 365 and collaboration tools.
• Experience in complex enterprise or critical infrastructure environments.
• Ability to work with project delivery teams and MSPs.
• Experience with OS lifecycle management and refresh programs.

Responsibilities

• Lead deployment programs and onboarding of end‑user technology.
• Ensure secure, reliable, high‑performing end‑user computing solutions.
• Collaborate with Infrastructure, Security, and MSPs to meet standards.
• Provide hands‑on exposure to enterprise tech deployments and user onboarding.

Skills

End-user support

Enterprise IT

Desktop deployments

Device lifecycle

Collaboration with teams

Education

IT certificate/diploma/degree

Tools

Microsoft Intune

Microsoft Endpoint Manager

MECM/SCCM

Microsoft 365

Active Directory

Entra ID

MDM

Endpoint security controls

Job description

Our client is seeking an enthusiastic and customer-focused End-user Experience (EUX) Analyst to lead the deployment and onboarding of end-user technology within a large enterprise environment. This is initially a 6-month contract engagement, with likely extensions for the right candidate and is based in the western suburbs of Melbourne, Victoria.

Please note, to apply applicants must have the following:

• At least Australian Permanent Residence working rights,
• The requisite skills and experience defined below,
• It is a full-time, onsite based role, so please do not apply if you are looking for a hybrid role, and
• At least 3 years local (Australian) working experience required.

The role:

The role acts as a technical subject matter expert for workplace technology, ensuring employees, operational teams and critical functions are supported by secure, reliable and high-performing end-user computing solutions.

The EUX Engineer leads device deployment programmes, workplace technology initiatives, operating system lifecycle management, mobility services and user experience improvements across corporate and operational technology environments. The role works closely with Infrastructure, Service Delivery, Cyber Security, Project Delivery and Managed Service Partners to ensure technology standards, performance and customer experience objectives are achieved.

The role offers hands‑on exposure to enterprise technology deployments, user onboarding activities and modern workplace technologies.

Key Skills & Experience:

• Certificate, Diploma or Degree in Information Technology or a related discipline or equivalent practical experience.
• Minimum 5 years' experience supporting enterprise end‑user computing environments.
• Experience managing large‑scale desktop, laptop and mobile device deployments.
• Experience supporting -
  • Microsoft Windows 10/11
  • Microsoft Intune, Microsoft Endpoint Manager,MECM/SCCM or equivalent management platforms
  • Microsoft 365and collaboration technologies
  • Active Directory
  • Entra ID
  • Device imaging and deployment technologies
  • Mobile Device Management (MDM)
  • Endpoint security controls.
• Experience operating within complex enterprise or critical infrastructure environments
• Experience working with project delivery teams and managed service providers.
• Experience supporting operating system lifecycle management and technology refresh programmes.

Certifications:

Mandatory -

• Microsoft Modern Desktop Administrator Associate
• ITIL 4 Foundation

Desirable -

• Microsoft Endpoint Administrator Associate (MD-102)
• Microsoft Azure Administrator (AZ-104)
• Microsoft Security Administrator (SC-300)
• ITIL 4 Managing Professional

Notes:

• Formal job description available upon request.
• Only shortlisted candidates will be contacted.
• Start date is ASAP.
• Your daily rate will depend on skills and experience.
• This is a full-time onsite role & NO HYBRID working arrangement is available.