End User Computing Technician – Service Desk Expert

Kubota Australia and New Zealand; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Tech equipment provided

Novated leasing salary sacrifice

Up to 15% superannuation

21 days annual leave

CSR activities

Job summary

Kubota Australia and New Zealand is seeking a capable End User Computer Tech to support internal and external customers with timely Service Desk responses and proactive IT assistance in Melbourne.

You will triage and resolve hardware and software requests, maintain service records, and collaborate on EIT projects while ensuring policy compliance and healthy vendor relationships. A tertiary IT qualification and strong customer focus are essential.

Qualifications

• Tertiary IT qualification.
• Proven track record in daily Service Desk operations.
• Broad hardware/software technical capability with quick upskilling.
• Experience in project coordination; knowledge of waterfall and agile.
• Strong customer empathy and service ethic.
• Solid organisational, time management and delegation skills.
• Excellent research, analytical and problem solving abilities.
• Strong interpersonal skills for stakeholder management.
• Ability to work autonomously and in a team.
• Experience coaching others in a collaborative manner.
• Familiarity with Kubota business apps and infrastructure.

Responsibilities

• Provide customer care via multiple mediums to resolve End User Computer requests within policy and SLAs.
• Triage, allocate and escalate requests; monitor progress to manage customer expectations.
• Perform hardware/software troubleshooting to ensure effective operation.
• Proactively advise and support users on optimal use of their technology.
• Create and maintain Service Desk registers and databases.
• Report on End User Computer Tech activity.
• Suggest remediation or prevention where hotspots or trends emerge.
• Participate in EIT projects and lead small initiatives with guidance.
• Lead or facilitate issue resolution teams during outages affecting user groups.
• Ensure compliance with IT policies; raise concerns to management as needed.
• Liaise with external vendors/contractors for effective resolution.

Skills

Service Desk

End User Tech

Customer Care

Troubleshooting

Communication

Education

IT degree or diploma

Tools

Hardware & Software

Job description

Kubota Australia and New Zealand is seeking a capable End User Computer Tech to support internal and external customers with timely Service Desk responses and proactive IT assistance in Melbourne.

You will triage and resolve hardware and software requests, maintain service records, and collaborate on EIT projects while ensuring policy compliance and healthy vendor relationships. A tertiary IT qualification and strong customer focus are essential.