Agriculture Machinery Field Service & Training Specialist

Kubota Australia and New Zealand; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Motor vehicle and variable reward (bon

Salary sacrifice option for novated le

Up to 15% superannuation

21 days Annual Leave

Opportunities in CSR activity

Job summary

Kubota Australia and New Zealand is seeking a seasoned Field Service expert to act as the subject matter expert for our agricultural and industrial machinery. You will support the dealer network with technical service, start-up demonstrations, and field troubleshooting across product life cycles.

You will engage in in-field investigations, device clinics, and start-up services while coordinating with the manufacturer on technical issues.

Qualifications

• Mechanical trade or mechanical engineering qualification.
• Certificate IV in Workplace Training and Assessment (desirable, but training can be provided).
• Valid Australian Passport and Driver’s license.
• Tickets relevant to machinery being operated/demonstrated (as required).
• Significant experience in a similar role providing service and technical support for agricultural and/or industrial machinery.
• Deep mechanical and technical experience working with agricultural machinery.
• Experience in the adjudication of warranty claims.
• Analytical and problem-solving skills with attention to detail and pragmatic decision-making.

Responsibilities

• Act as subject matter expert on allocated product range and provide service and technical support to the Dealer network and internal stakeholders.
• Conduct in-field performance investigations and customer clinics; perform start-up services.
• Liaise with the manufacturer on technical matters and field issues.
• Undertake factory product inspections or surveys and complete reworks as needed.
• Adjudicate warranty claims.
• Prepare and provide technical reports and communications.
• Promote genuine parts, packaging, oils, fluids and accessories.
• Maintain current product knowledge through study of technical info and practical tasks.

Skills

Technical expertise

Customer service

Training delivery

Troubleshooting

Communication skills

Team collaboration

Safety awareness

Problem solving

Education

Mechanical trade or engineering qualification

Certificate IV in Workplace Training and Assessment

Driver’s license

Machinery tickets/license

Tools

Google Suite

Microsoft Office

CRM systems

Diagnostic tools

Job description

Kubota Australia and New Zealand is seeking a seasoned Field Service expert to act as the subject matter expert for our agricultural and industrial machinery. You will support the dealer network with technical service, start-up demonstrations, and field troubleshooting across product life cycles.

You will engage in in-field investigations, device clinics, and start-up services while coordinating with the manufacturer on technical issues.