End User Computer Tech: Service Desk Pro & Projects Lead

Kubota; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Tech equipment provided

Novated leasing salary sacrifice

Up to 15% superannuation

CSR activity

Job summary

Kubota Australia is seeking an IT Service Desk professional to support End User Computer Tech functions for internal and external customers in Melbourne. You will triage, escalate and resolve requests within policy and SLAs, while maintaining incident records and assisting on security and policy compliance.

The role requires a tertiary IT qualification, broad hardware/software troubleshooting skills, and a customer-focused approach.

Qualifications

• Experience operating Service Desk/Help Desk in a corporate IT environment.
• Proven capability across hardware and software troubleshooting.
• Strong customer empathy and care ethic.
• Experience in coordinating projects; familiarity with waterfall and agile methods.
• Excellent time management and delegation skills.
• Analytical problem solving and strong research ability.
• Excellent communication with internal and external stakeholders.
• Ability to work autonomously and within a team.
• Experience coaching others.

Responsibilities

• Provide End User Computer Tech support to internal/external customers within policy and SLAs.
• Triaging, allocating and escalating requests; monitor progress and manage expectations.
• Perform hardware/software troubleshooting to ensure operational efficiency.
• Provide pre-emptive advice to users on optimal technology use.
• Maintain Service Desk registers and databases; report activity.
• Escalate issues to appropriate teams; lead small resolution projects when needed.
• Coordinate with vendors/contractors for issue resolution.
• Ensure adherence to IT policies and security; raise concerns as appropriate.
• Assist EIT team with other tasks and health & safety requirements.

Skills

Service Desk operations

Hardware & software troubleshooting

Customer empathy

Project coordination

Time management

Analytical problem solving

Interpersonal skills

Teamwork

Coaching others

Kubota apps knowledge

Education

Tertiary IT qualification

Job description

Kubota Australia is seeking an IT Service Desk professional to support End User Computer Tech functions for internal and external customers in Melbourne. You will triage, escalate and resolve requests within policy and SLAs, while maintaining incident records and assisting on security and policy compliance.

The role requires a tertiary IT qualification, broad hardware/software troubleshooting skills, and a customer-focused approach.