Employment Coach

Workways Australia; Hillcrest; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 perYear

ADO for full-time employees

Employee Assistance program with coah-

Discounted private health insurance

Lifestyle discounts

Supportive team environment

Ongoing learning and development

Job summary

Workways Australia is hiring an Employment Coach in Browns Plains, QLD. This permanent full-time role focuses on delivering high-level customer service, matching customers to interventions, and supporting long-term employment.

You will run group sessions, work with community organisations, and ensure tailored support while complying with contractual requirements. A current driver’s licence and police checks are required.

Qualifications

• Community-focused with a passion for helping job seekers.
• Results-driven while remaining people-centered.
• Strong interpersonal and communication skills; able to negotiate with stakeholders.
• Professionalism and customer service skills; experience facilitating small groups.
• Proficient with Windows and MS Office.
• Ability to operate within a contractual environment.
• Tertiary qualifications or equivalent experience in Employment Services.
• Hold a valid driver's license and willingness to obtain Police Check and Working with Children Card.

Responsibilities

• Provide high-level customer service by matching customers to effective interventions.
• Identify and coordinate employment support to improve prospects.
• Deliver group-based sessions to improve non-vocational skills and job search ability.
• Build relationships with community organisations for holistic support.
• Regularly review customer requirements to tailor support.
• Conduct reverse marketing calls to employers to place participants.

Skills

Interpersonal skills

Communication skills

Negotiation

Group facilitation

Customer service

Education

Tertiary qualifications or equivalent in Employment Services

Tools

MS Office suite

Windows

Job description

Workforce Australia (WFA) – Employment Coach

Location – Browns Plains, QLD

Contract Type - Permanent Full-Time

About The Opportunity

As an Employment Coach you will deliver high level customer service through matching customers to the most effective interventions to become job ready and find suitable and sustainable employment. You will work with customers to identify and address employment and non-employment related barriers. You will empower our customers, supporting them into sustainable employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.

Being An Employment Coach Involves

• Ensuring that the customer understands the requirements of the program and expectations that they are to be actively engaged in employment or an activity preparing them for employment.
• Identifying and coordinating the delivery of assistance for customers that will improve their employment prospects – through building self-esteem, facilitating access to non-vocational and vocational interventions, accessing activities at the site and job matching.
• Delivering and facilitating a range of group-based sessions for customers to support in improving their non-vocational skills and ability to complete job search.
• Developing and maintaining relationships with community organisations to endure holistic support is provided.
• Reviewing customers’ requirements on a regular basis to ensure tailored to their individual circumstances.
• Conducting Reverse Marketing calls to Employers to support with placing participants into employment

About You

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers including facilitating small groups.
• You are proficient in computer applications, including Windows and MS office suite.
• You understand and have the ability to work within a contractual compliant environment.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or related fields.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About Us

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What We Will Offer You

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year.
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 07 December 2026 (or earlier if a suitable candidate is found)

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent.

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Workways Australia Limited ACN 141 659 734