Employment Coach

Workways Australia; Traralgon; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

ADO days off

Employee Assistance Program

Private health discounts

Lifestyle discounts

Team support

Learning & development

Job summary

Workways Australia in Traralgon, VIC is seeking an Employment Coach to deliver high level customer service by matching customers to effective interventions to become job ready and secure sustainable employment.

You will work with customers to identify employment barriers, deliver group sessions, and build partnerships with community organisations to provide holistic support. A flexible, client-centered approach and willingness to obtain checks are essential.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to facilitate group sessions.
• Understanding of employment services and contractual compliance.
• Willingness to obtain Police Check and Working with Children Card.

Responsibilities

• Deliver high level customer service by matching customers to effective interventions.
• Coordinate delivery of assistance to improve employment prospects.
• Deliver and facilitate group-based sessions to improve non-vocational skills.
• Develop and maintain relationships with community organisations for holistic support.
• Review customer requirements regularly to tailor support.
• Conduct Reverse Marketing calls to Employers to assist with placements.

Skills

Customer service

Interpersonal skills

Group facilitation

Stakeholder liaison

Windows & MS Office

Driver's license

Police Check

Working with Children Card

Education

Tertiary qualifications in Employment Services or related field

Tools

None

Job description

Employment Coach - Workforce Australia (WFA)

Location – Traralgon, VIC

Contract Type - Full-Time Permanent

About The Opportunity

As an Employment Coach you will deliver high level customer service through matching customers to the most effective interventions to become job ready and find suitable and sustainable employment. You will work with customers to identify and address employment and non-employment related barriers. You will empower our customers, supporting them into sustainable employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.

Being An Employment Coach Involves

• Ensuring that the customer understands the requirements of the program and expectations that they are to be actively engaged in employment or an activity preparing them for employment.
• Identifying and coordinating the delivery of assistance for customers that will improve their employment prospects – through building self-esteem, facilitating access to non-vocational and vocational interventions, accessing activities at the site and job matching.
• Delivering and facilitating a range of group-based sessions for customers to support in improving their non-vocational skills and ability to complete job search.
• Developing and maintaining relationships with community organisations to endure holistic support is provided.
• Reviewing customers’ requirements on a regular basis to ensure tailored to their individual circumstances.
• Conducting Reverse Marketing calls to Employers to support with placing participants into employment

About You

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers including facilitating small groups.
• You are proficient in computer applications, including Windows and MS office suite.
• You understand and have the ability to work within a contractual compliant environment.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or related fields.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About Us

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What We Will Offer You

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year.
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 20 November 2026 (or earlier if a suitable candidate is found)

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent.

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Workways Australia Limited ACN 141 659 734