Senior Employment Coach

Workways; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Employee Assistance program

Discounted private health insurance

Lifestyle discounts

Ongoing learning and development

Job summary

Workways Australia is seeking a Senior Employment Coach to lead coaching efforts, mentor staff, and support participants to overcome barriers to employment. You will play a key leadership role within the team and partner with stakeholders to improve service delivery.

You will guide participants in developing sustainable career pathways, while ensuring compliance and high-quality customer service in a not-for-profit context.

Qualifications

• Senior Employment Coach with leadership responsibilities.
• Experience in Employment Services or related field is preferred.
• Ability to coach, mentor and engage a diverse participant base.
• Strong stakeholder Liaison and coordination skills.
• Commitment to compliance and quality service delivery.

Responsibilities

• Provide advanced coaching and mentoring to participants with diverse needs.
• Lead and support team members, sharing best practices.
• Engage stakeholders to drive employment outcomes.
• Contribute to continuous improvement of service delivery.

Skills

Coaching & mentoring

Stakeholder engagement

Leadership

Interpersonal skills

Customer service

Tech proficiency

Compliance

Driver's license

Police Check

Working with Children Card

Education

Tertiary qualifications

Tools

Microsoft Office

Windows

Job description

Workforce Australia – Senior Employment Coach

Location - Mount Gravatt

Contract Type:Permanent Full Time

About the opportunity:

We're looking for an experienced and motivated Senior Employment Coach to join our team and help drive high-quality employment outcomes for our participants. In this role, you'll use your expertise in coaching, mentoring, and stakeholder engagement to support both clients and colleagues to achieve success.

As a Senior Employment Coach, you'll provide advanced guidance to participants with diverse needs, helping them overcome barriers to employment and develop sustainable career pathways. You'll also play a key leadership role within the team - sharing best practices, supporting new staff, and contributing to continuous improvement in our service delivery.

This is an exciting opportunity for someone who thrives on making a real difference, enjoys coaching others, and is passionate about empowering people to reach their potential in work and life.

About You:

• You are a passionate and community-minded professional who thrives on connecting people to meaningful opportunities.
• You're results-driven yet always people-focused, balancing performance with genuine care and respect for those you support.
• You bring strong leadership qualities to your work - coaching and mentoring others to reach their full potential while fostering a positive, collaborative team culture.
• Your well-developed interpersonal and communication skills enable you to effectively negotiate, liaise, and consult with a wide range of stakeholders.
• You demonstrate professionalism and exceptional customer service in every interaction, whether providing one-on-one support or facilitating small group sessions.
• You're confident using technology and proficient in computer applications, including Windows and the Microsoft Office suite.
• You understand the importance of compliance and are skilled at working within contractual frameworks.
• You may hold relevant tertiary qualifications or possess equivalent experience in Employment Services or a related field.
• You also hold a current driver's licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We're a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year.
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 23 October 2026 (or earlier if a suitable candidate is found)

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent.

Please note that the successful applicant will be subject to a satisfactory Police check andWWVC/WWCC/Blue Card (as required per State/Territory)as a pre-condition of employment.

Workways Australia Limited ACN 141 659 734