Employer Engagement Officer

Workways; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Workways Australia is seeking an Employer Engagement Officer for Workforce Australia in Woodridge, QLD. This full-time role focuses on delivering high-level customer service, managing employer relationships, and sourcing sustainable employment opportunities for customers.

You will engage employers, coordinate vacancies, and support customers toward employment goals through effective liaison and account management. A relevant qualification or experience in Employment Services is preferred.

Qualifications

• Well developed interpersonal and communication skills with stakeholders.
• Ability to build relationships and source employment opportunities.
• Proficiency with Windows and MS Office suite.

Responsibilities

• Deliver high level customer service through an account management model.
• Develop and maintain employer relationships to source job opportunities.
• Coordinate vacancy management and match vacancies to customers.

Skills

Interpersonal skills

Communication

Negotiation

Stakeholder liaison

Computer literacy

Education

Tertiary qualifications in Employment Services or related field

Tools

Windows

MS Office

Job description

Employer Engagement Officer - Workforce Australia (WFA)

Location – Woodridge, QLD

Contract Type - Permanent Full-Time

About the opportunity:

As an Employer Engagement Officer (EEO) you will deliver high level customer service through an account management model. You will be part of a team that provides tailored employment related services to employers with the aim of sourcing employment opportunities for our customers. As the EEO, you are the localised point of contact of all established and new employer relationships, partnering with stakeholders to create suitable and sustainable employment opportunities and programs to support with job placements for our customers. You will develop great networks with stakeholders and empower our customers, supporting them into sustainable employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.

Being an Employer Engagement Officer involves:

• Working with employers and industry to understand their businesses and staffing needs.
• Vacancy management and matching vacancies to customers
• Visiting employers on the work site to reverse market customers to available jobs.
• Marketing customers to Employers using all available means of support including wage subsidies where appropriate.
• Coaching customers to ensure they are interview ready.
• Facilitating small groups of customers to understand their employment goals.
• Maintaining Department IT systems and internal data base of all vacancy management and employer relationships.

About You:

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You understand the local labour market and regional skills shortages.
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers.
• You are proficient in computer applications, including Windows and MS office suite.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or sales/marketing industries.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will also Offer You

• Attractive base salary, enhanced by salary packaging benefits increasing your take home pay up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 13 December 2026 (or earlier if a suitable candidate is found)

Aboriginal, South Sea and Torres Strait Islanders are encouragedto apply for this position.

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Please note that the successful applicant will be subject to a satisfactory Police check andWWVC/WWCC/Blue Card (as required per State/Territory)as a pre-condition of employment.

Workways Australia Limited ACN 141 659 734.