Empathy-Driven Government Services Advisor

Concentrix; Gold Coast City; On-site; AUD 52,000 - 65,000; Full time

Job summary

Concentrix is seeking Customer Service Officers for Robina, QLD. The role handles inbound calls for everyday enquiries in a government services context, with full training and support provided. You'll follow clear steps, protect customer privacy, and guide users through self-service options from a supportive, inclusive team.

Roles include full-time or part-time shifts on rotating rosters. This position emphasizes empathy, clear communication, and helping Australians with important inquiries in a

Qualifications

• No prior call centre experience required.
• You are a good communicator, enjoy helping people, and are willing to learn.

Responsibilities

• Take inbound customer calls following defined steps.
• Ensure personal information privacy and handle data carefully.
• Provide clear guidance on services and assist with self-service options.
• Demonstrate empathy when customers face difficulties and stay calm.
• Participate in comprehensive training and ongoing support.

Skills

Good communication

Empathy

Job description

Concentrix is seeking Customer Service Officers for Robina, QLD. The role handles inbound calls for everyday enquiries in a government services context, with full training and support provided. You'll follow clear steps, protect customer privacy, and guide users through self-service options from a supportive, inclusive team.

Roles include full-time or part-time shifts on rotating rosters. This position emphasizes empathy, clear communication, and helping Australians with important inquiries in a