Empathetic Return-to-Work Navigator

Gallagher Bassett; Adelaide; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated Leasing opportunities

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health support

Job summary

Gallagher Bassett in Adelaide is seeking a Return to Work Specialist to guide injured workers through their recovery and achieve a sustainable return to work. You will provide a personalised, empathetic face-to-face service for individuals who have experienced workplace injuries, engaging employers and health practitioners to support the process.

The role involves educating stakeholders about legislative requirements, developing Work Plans, and coordinating with vocational providers to ensure

Qualifications

• Recent or previous work experience in Workers' Compensation and/ or Claims Management is highly desirable.
• Experience in the Allied Health or Job Placement industry is highly desirable.
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential.
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential.
• Excellent customer service, communication and interpersonal skills as well as a team player attitude.
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment.

Responsibilities

• Facilitate and attend face-to-face visits with injured workers, employers, health practitioners, and allied health professionals to support the return to work process.
• Educate stakeholders, including injured workers, on legislative requirements, return to work processes, and available support services to achieve agreed goals.
• Collaborate with vocational providers and internal stakeholders to ensure consistency and achieve return to work and life outcomes.
• Attend medical reviews and implement early intervention strategies while monitoring medical and cost management strategies for sustainability.
• Communicate with stakeholders to develop and monitor Work Plans (Service Plans) and assist with workers' compensation documentation.
• Maintain accurate documentation and attend file reviews with employer representatives to ensure evidence‑based decisions on claims.

Skills

Customer service

Communication

Team player

Autonomy

Job description

Gallagher Bassett in Adelaide is seeking a Return to Work Specialist to guide injured workers through their recovery and achieve a sustainable return to work. You will provide a personalised, empathetic face-to-face service for individuals who have experienced workplace injuries, engaging employers and health practitioners to support the process.

The role involves educating stakeholders about legislative requirements, developing Work Plans, and coordinating with vocational providers to ensure