Empathetic Multichannel Customer Support Specialist

Plenti; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Job summary

Plenti is seeking a Customer Support Specialist in Adelaide to deliver outstanding customer experiences. You will handle enquiries via phone, chat, and email, ensuring positive and timely interactions. Ideal candidates have prior customer service experience and strong communication skills.

Your role involves troubleshooting concerns, collaborating with team members, and providing valuable insights to drive improvements. A customer-first approach and attention to detail are essential.

Join us to be part of a diverse and inclusive workforce!

Qualifications

• Previous experience in customer service or contact centres is desirable.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Comfortable using digital communication tools.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Demonstrate empathy and a customer-first approach.
• Troubleshoot customer concerns and escalate when necessary.
• Develop in-depth knowledge of Plenti’s products and services.
• Collaborate with team members to improve overall performance.
• Provide customer insights to support internal teams.

Skills

Verbal communication skills

Written communication skills

Problem-solving abilities

Customer focus

Conflict-resolution abilities

Experience with CRM systems

Job description

Plenti is seeking a Customer Support Specialist in Adelaide to deliver outstanding customer experiences. You will handle enquiries via phone, chat, and email, ensuring positive and timely interactions. Ideal candidates have prior customer service experience and strong communication skills.

Your role involves troubleshooting concerns, collaborating with team members, and providing valuable insights to drive improvements. A customer-first approach and attention to detail are essential.

Join us to be part of a diverse and inclusive workforce!