Customer Support Specialist

Plenti; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Job summary

Plenti is seeking a Customer Support Specialist in Adelaide to deliver outstanding customer experiences. You will handle enquiries via phone, chat, and email, ensuring positive and timely interactions. Ideal candidates have prior customer service experience and strong communication skills.

Your role involves troubleshooting concerns, collaborating with team members, and providing valuable insights to drive improvements. A customer-first approach and attention to detail are essential.

Join us to be part of a diverse and inclusive workforce!

Qualifications

• Previous experience in customer service or contact centres is desirable.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Comfortable using digital communication tools.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Demonstrate empathy and a customer-first approach.
• Troubleshoot customer concerns and escalate when necessary.
• Develop in-depth knowledge of Plenti’s products and services.
• Collaborate with team members to improve overall performance.
• Provide customer insights to support internal teams.

Skills

Verbal communication skills

Written communication skills

Problem-solving abilities

Customer focus

Conflict-resolution abilities

Experience with CRM systems

Job description

About The Role

As a Customer Support Specialist at Plenti, you will be at the heart of delivering an outstanding customer experience. Acting as the first point of contact, you’ll support customers across phone, chat, and email channels with professionalism, empathy, and efficiency. Your goal is to ensure every interaction is positive, informative, and resolved in a timely manner.

Key Responsibilities

• Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email
• Demonstrate empathy, patience, and a customer‑first approach when addressing questions or resolving issues
• Troubleshoot customer concerns effectively, escalating more complex matters when required
• Develop in‑depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance
• Collaborate with team members by sharing knowledge and best practices to improve overall performance
• Support internal teams by providing customer insights and feedback to help drive process and product improvements

About You

• Previous experience in customer service, contact centres, or financial services is desirable
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely
• Strong customer focus with proven problem‑solving and conflict‑resolution abilities
• Ability to thrive in a fast‑paced environment while maintaining a high level of attention to detail
• Comfortable using customer service platforms, CRM systems, and digital communication tools

Equal Employment Opportunity

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.