Compassionate Medical Front Desk Specialist

Eckersley Medical Pty Ltd; Cairns Regional; On-site; AUD 33,000 - 44,000; Full time

Job summary

Eckersley Medical Pty Ltd in Cairns seeks a Medical Receptionist for Casual shifts at a GP Superclinic. This role covers front desk reception, call centre duties and rostered hours across mornings, afternoons and evenings during clinic hours.

Excellent customer service, organisation, and the ability to stay calm under pressure are essential. Prior reception/call centre experience is helpful; on-the-job training is provided.

Qualifications

• Exceptional customer service skills and empathetic manner.
• Ability to thrive in a fast-paced environment and stay calm under pressure.
• Strong organisational and time management skills with multitasking ability.
• Commitment to ongoing training and professional development.
• Excellent written and verbal communication skills with attention to detail.
• Willingness to learn, be directed and follow procedures.
• Team player with intermediate computer skills.
• Valid driver’s licence for errands.
• Australian citizenship or permanent residency essential.

Responsibilities

• Answer incoming calls and manage emails on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure cleanliness and infection control protocols are followed.
• Handle patient enquiries and rescheduling, including challenging situations.
• Assist healthcare professionals and perform administrative tasks.

Skills

Customer service

Communication

Time management

Multitasking

Team player

Computer skills

Job description

• What Compassionate Medical Front Desk Speciali...

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Medical Receptionist – Casual – Cairns GP Superclinic

4870 Cairns Nicholl Holdings Pty

Job Description

Medical Receptionist / Call Centre – Casual – Cairns GP Superclinic

General Practice in Cairns requires a Receptionist – casual rotational roster

Available for regular / rotational rostered hours over 7 days, during clinic hours

Customer Service skills required and empathetic nature

Require commitment available for both morning, afternoon and evening shifts

This will include Call Centre shifts as part of reception

While previous medical receptionist / call centre experience is an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply, with on-the-job training provided to the right candidate.

Key Responsibilities:

• Answer incoming calls and manage emails, on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure cleanliness and compliance with infection control protocols.
• Handle patient enquiries and rescheduling, including challenging situations.
• Assist healthcare professionals and perform administrative tasks.

Ideal Candidate:

• Exceptional customer service skills with a polite, empathetic manner.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Strong organisational and time management skills, with multitasking ability.
• Commitment to ongoing training and professional development.
• Excellent written and verbal communication skills with attention to detail.
• Willingness to learn, be directed and follow procedures
• Team player with intermediate computer skills.
• Valid driver’s licence for errands (automatic vehicle).
• Australian citizenship or permanent residency essential.

Availability: