Empathetic Client Experience Coordinator — Fintech

Justfund; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Five weeks of leave per year

Share options package

Competitive salary

Job summary

JustFund is seeking a Client Experience Coordinator to deliver exceptional service from our Sydney office. You will be the empathetic, clear communicator guiding clients and law firm partners through loan applications, ensuring a smooth and positive journey.

The role values patience when assisting vulnerable clients and collaboration with the wider team to keep information unified across legal and loan portfolios. Prior phone-based experience is welcome but not required.

Qualifications

• Experience in a client-facing or support role valued but not essential.
• Strong communication and listening skills with a professional phone/email manner.
• Ability to adapt to systems and learn new processes quickly.

Responsibilities

• Act as a primary point of contact for clients and law firm partners, providing updates on applications over the phone and emails.
• Support with client queries and guide them through the loan journey to ensure a smooth, positive experience.
• Support vulnerable clients with patience and empathy, responding promptly to their circumstances.
• Gather and review client information and documents to prepare for funding assessment.
• Ensure accurate data entry and updates in the loan management platform.
• Contribute to continuous improvement initiatives that enhance process efficiency and client satisfaction.

Skills

Empathy

Communication

Phone-based support

Customer service

Problem solving

Adaptability

Tools

CRM software

Job description

JustFund is seeking a Client Experience Coordinator to deliver exceptional service from our Sydney office. You will be the empathetic, clear communicator guiding clients and law firm partners through loan applications, ensuring a smooth and positive journey.

The role values patience when assisting vulnerable clients and collaboration with the wider team to keep information unified across legal and loan portfolios. Prior phone-based experience is welcome but not required.