Client Services Specialist: Compassionate Financial Support

Mane; City of Parramatta; On-site; AUD 65,000 - 80,000; Full time

Job summary

Mane in Parramatta is seeking a Client Service Officer to manage a caseload of clients and deliver high‑quality, empathetic, timely services within a government financial services setting. You’ll communicate with clients to understand their financial needs, collaborate with internal teams, and maintain accurate records while contributing to process improvements on a rotating phone roster.

Join a structured, policy‑driven team focused on customer excellence and making a meaningful impact for

Qualifications

• Experience in a customer-focused environment.
• Excellent verbal and written communication skills.
• Ability to build rapport and understand client needs.
• Comfortable working in a policy-driven, structured setting.

Responsibilities

• Communicate with clients to understand their financial needs and build rapport.
• Deliver empathetic, consistent, and timely services aligned with Customer Excellence Principles.
• Collaborate with internal teams to ensure coordinated and customer-focused outcomes.
• Escalate complex matters to senior staff as appropriate.
• Maintain accurate records and suggest process improvements.
• Participate in a rotating phone roster and quality assurance reviews for calls and emails.

Skills

Customer-focused

Strong communication

Interpersonal skills

Attention to detail

Job description

Mane in Parramatta is seeking a Client Service Officer to manage a caseload of clients and deliver high‑quality, empathetic, timely services within a government financial services setting. You’ll communicate with clients to understand their financial needs, collaborate with internal teams, and maintain accurate records while contributing to process improvements on a rotating phone roster.

Join a structured, policy‑driven team focused on customer excellence and making a meaningful impact for