Emergency Response Operator

1305 Chubb Fire & Security Pty Ltd; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Chubb Fire & Security Pty Ltd in Rydalmere is seeking a Customer Service Operator for VitalCALL, the Emergency Response unit. This full-time, permanent role operates in a 24/7 call centre handling emergency alerts with care and professionalism.

You will contact users when the help button is pressed, assess urgent needs, coordinate with ambulance services, and support families while working within a busy team to deliver calm, compassionate assistance.

Qualifications

• Customer service experience with strong communication and listening skills.
• Call centre experience or inbound/outbound phone experience.
• Computer literacy with accurate typing skills.
• Willingness to obtain clearances (police/medical).

Responsibilities

• Provide first response when help button is pressed.
• Determine if assistance is required and liaise with ambulance services.
• Notify family members and provide reassurance.
• Communicate critical details in line with procedures.
• Collaborate with other teams within the business.

Skills

Customer service

Call centre experience

Communication skills

Listening skills

Typing skills

Education

First Aid certification

National Police clearance

Medical clearance

Job description

Customer Service Operator - Emergency Response VitalCALL - Emergency Response Full time, Permanent Position Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you! The Opportunity: VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members. This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations. Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance. In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements. You will contribute by:

• Providing first response to our customers when they are in need
• Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
• Provide a timely and accurate response in line with company procedures
• Provide reassurance and peace of mind to both our customers and their family members
• Notify the ambulance services and communicate critical emergency details
• Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements: Customer service with excellent communication and listening skills Call centre and/or inbound/outbound phone experience Computer literacy with good typing skills Shift work experience will be a bonus Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions National Police clearance or the ability to obtain and maintain Medical clearance First Aid qualified and/or the ability to obtain and maintain Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds.

This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Additional Information About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.