24/7 Emergency Response Advisor

1305 Chubb Fire & Security Pty Ltd; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Chubb Fire & Security Pty Ltd in Rydalmere is seeking a Customer Service Operator for VitalCALL, the Emergency Response unit. This full-time, permanent role operates in a 24/7 call centre handling emergency alerts with care and professionalism.

You will contact users when the help button is pressed, assess urgent needs, coordinate with ambulance services, and support families while working within a busy team to deliver calm, compassionate assistance.

Qualifications

• Customer service experience with strong communication and listening skills.
• Call centre experience or inbound/outbound phone experience.
• Computer literacy with accurate typing skills.
• Willingness to obtain clearances (police/medical).

Responsibilities

• Provide first response when help button is pressed.
• Determine if assistance is required and liaise with ambulance services.
• Notify family members and provide reassurance.
• Communicate critical details in line with procedures.
• Collaborate with other teams within the business.

Skills

Customer service

Call centre experience

Communication skills

Listening skills

Typing skills

Education

First Aid certification

National Police clearance

Medical clearance

Job description

Chubb Fire & Security Pty Ltd in Rydalmere is seeking a Customer Service Operator for VitalCALL, the Emergency Response unit. This full-time, permanent role operates in a 24/7 call centre handling emergency alerts with care and professionalism.

You will contact users when the help button is pressed, assess urgent needs, coordinate with ambulance services, and support families while working within a busy team to deliver calm, compassionate assistance.