Monitoring Operator - Code Red

1305 Chubb Fire & Security Pty Ltd; Perth; On-site; AUD 72,000 - 82,000; Full time

Benefits offered by this job

Excellent work-life balance

5 weeks annual leave

Career progression opportunities

Job summary

1305 Chubb Fire & Security Pty Ltd is seeking a Monitoring Operator for our Jandakot Monitoring Centre in Perth. The role operates on-site in a 24/7 environment, coordinating responses to alarm events and liaising with customers and emergency services.

The position requires strong customer service, clear communication, and the ability to work autonomously within a team. Rotating 4-on/4-off, 12-hour shifts with full training provided.

Qualifications

• Proven customer service experience, ideally in a contact centre environment.
• Strong communication skills and computer literacy.
• Calm, professional manner with strong attention to detail.
• Ability to work autonomously and as part of a team.
• Willingness to work a 24/7 rotating roster.

Responsibilities

• Monitor and respond to fire alarm events and inbound/outbound calls.
• Liaise with customers, emergency services, technicians, security guards and facility managers.
• Complete accurate administrative tasks covering all facets of alarm monitoring.
• Log after-hours job requests and schedule/dispatch technician jobs.

Skills

Customer service

Communication

Computer literacy

Autonomy

Teamwork

24/7 roster

Job description

Monitoring Operator (Control Room) - Jandakot, Perth (Onsite)

Protect lives and property every shift. Join a team that responds to critical events across Australia and delivers calm, professional support when it matters most.

About Chubb Fire & Security

Chubb Fire & Security Australia is a leading provider of fire safety and security solutions and part of the API Fire and Security group of companies. Our purpose is simple and powerful: PROTECT PEOPLE FIRST - and we’re proud of a culture focused on building great leaders.

The Role

Based at our Jandakot Monitoring Centre, you’ll be part of a 24/7 operation that manages alarm events and coordinates timely responses for customers across multiple states.

What You’ll Do

• Monitor and respond to fire alarm events and inbound/outbound calls.
• Liaise with customers, emergency services, technicians, security guards and facility managers.
• Complete accurate administrative tasks covering all facets of alarm monitoring.
• Log after-hours job requests and schedule/dispatch technician jobs.

What You’ll Bring

• Proven customer service experience, ideally in a contact centre environment.
• Strong communication skills and computer literacy.
• Calm, professional manner with strong attention to detail.
• Ability to work autonomously and as part of a team.
• Willingness to work a 24/7 rotating roster.

Roster, Status & Pay

• Full-time, award-based (Clerks Private Sector Award).
• Rotating 4-on/4-off, 12-hour shifts (four days, four off, four nights, four off).
• Projected earnings $72,000-$82,000 per year.

Benefits & Growth

• Excellent work-life balance.
• 5 weeks annual leave + overtime opportunities.
• Full training and career progression opportunities.
• Global organisational stability.
• Access to Chubb Hub employee discount platform.

Compliance & Pre-Employment

• Criminal History Police Clearance.
• Pre-Employment Drug & Alcohol Medical.

Inclusion & Belonging

We welcome applicants from all backgrounds including First Nations people, people with disability, LGBTIQA+ communities and all cultural and language backgrounds.

Location

Jandakot, Perth - free parking onsite and close to Cockburn Shopping Centre, public transport, and freeway access.

Additional Information About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.

We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.

Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.

We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB

When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years.

This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world.

We do this without ever losing our human touch.

Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.