Emergency Relief Assessor

The Salvation Army; Perth; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

NFP salary packaging

Entertainment Benefit

Flexible and hybrid working

Work from home capacity

Employee Assistance Program

Discounted health and fitness programs

Purchase leave (up to 8 weeks)

Parental leave (12 weeks)

Job summary

The Salvation Army in Morley, WA is hiring an Emergency Relief Assessor. This full-time, permanent role offers hybrid working arrangements and a 38-hour week from Monday to Friday, 8:45am–5:15pm.

You will talk with community members, listen to their needs and connect them with practical relief and advocacy. You will maintain client records, identify risks, escalate when required, and work with local partners to ensure timely support.

Qualifications

• Certificate IV in Community Services as a minimum.
• Diploma or above in Community Services highly regarded.
• Experience in the community services sector.
• Experience supporting people experiencing hardship, vulnerability or trauma.
• Confidence engaging with people from culturally and linguistically diverse backgrounds.
• Ability to remain calm, empathetic and solution focused in challenging or fast paced situations.
• Strong communication and interpersonal skills.
• A collaborative approach and commitment to TSA values and person-centred practice.
• WA Working with Children’s Check

Responsibilities

• Create a safe, respectful space for people to share what they are going through.
• Provide emergency relief and practical support tailored to individual needs.
• Connect people with the right services through referrals and advocacy.
• Maintain clear, accurate records to ensure consistent, high-quality support.
• Notice emerging needs or gaps and share insights to strengthen the service.
• Work closely with your team and local mission partners to ensure ongoing support.

Education

Certificate IV in Community Services

Diploma in Community Services

Job description

Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Emergency Relief Assessor – Morley WASCHADS Level 3 | Full-time | Permanent | Hybrid working arrangements availableWhy this role mattersEvery day, people reach out during moments of financial stress, uncertainty or overwhelm. Your presence can be the calm in that storm. In this role, you help people feel heard, respected and supported at a time when they may be struggling to see a way forward. Your compassion and ability to listen deeply can transform a difficult moment into the beginning of renewed hope. You become part of someone’s turning point, offering dignity and practical support when it matters most.About the roleAs an Emergency Relief Assessor, you will speak with community members over the phone, listen to their story, understand their needs and connect them with practical support that can make a real difference in their day-to-day lives. You will provide referrals and advocacy that help people access the right supports at the right time. You will maintain accurate client records, identify risks and escalate matters when required. You will work collaboratively with your team and local mission partners to ensure people feel supported from the moment they reach out.This full-time, permanent role is based at our Morley site, working 38 hours per week, Monday to Friday, 8:45am–5:15pm. Flexible hybrid working arrangements to be agreed with the successful applicant. Pay is in accordance with the SCHADS Level 3 Award.How you will make an impactCreate a safe, respectful space for people to share what they are going throughHold meaningful phone conversations that help you understand each person’s situationProvide emergency relief and practical support tailored to individual needsConnect people with the right services through thoughtful referrals and advocacyMaintain clear, accurate records to ensure consistent, high-quality supportNotice emerging needs or gaps and share insights that help strengthen the serviceWork closely with your team and local mission partners to ensure people feel supported from the moment they reach outWhat you will bringCertificate IV in Community Services as a minimumDiploma or above in Community Services highly regardedExperience in the community services sectorExperience supporting people experiencing hardship, vulnerability or traumaConfidence engaging with people from culturally and linguistically diverse backgroundsAbility to remain calm, empathetic and solution focused in challenging or fast paced situationsStrong communication and interpersonal skillsA collaborative approach and commitment to TSA values and person-centred practiceWA Working with Children’s CheckWhat we offerNFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)Flexible and hybrid working arrangements, with work from home capacity to be agreed with the successful applicantEmployee Assistance Program – confidential counselling serviceFinancial, retail and lifestyle discountsDiscounted health and fitness programs through Fitness PassportUp to 8 weeks of leave per year through our purchase leave schemeGenerous parental leave (12 weeks)Up to 5 days paid leave per year to support a TSA program or activityA supportive, inclusive culture with passionate and dedicated team membersThe opportunity to make a meaningful difference in the lives of people experiencing hardshipHow to applyIf you are ready to use your skills to support a vital community service, we would love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role.Applications will close as soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration