Emergency Relief Assessor

The Salvation Army; Sydney; Hybrid; AUD 30,000 - 46,000; Part time

Benefits offered by this job

12-month contract

Hybrid flexibility

Meaningful work

Supportive team

Skill growth

Job summary

The Salvation Army in Auburn is seeking an Emergency Relief Assessor for a part-time, 12-month contract with hybrid flexibility. You will interview clients, assess needs, and connect them to practical support and services within the Doorways framework.

Ideal candidates have a Certificate IV in Community Services, real-world community experience, and a commitment to diversity. A Working with Children Check and background checks are required.

Qualifications

• Certificate IV in Community Services or related field is required.
• Real-world experience in community services is essential.
• Respect for diversity and experience with culturally/linguistically diverse backgrounds.
• Contact centre experience is a plus for Phone Line ER Assessors.
• Working with Children’s Checks is current and required.

Responsibilities

• Create safe, respectful spaces for community members through interviews and Emergency Relief assessments, aligned with Doorways guidelines.
• Use judgement and empathy to determine right assistance per standards.
• Be a connector—link people to services via referrals and advocacy within TSA and the community.
• Handle complex situations, escalating when needed to prevent gaps in support.
• Maintain accurate client records in TSA systems (including SAMIS).
• Monitor wellbeing and safety by identifying/reporting risks early.
• Suggest improvements by spotting gaps and sharing ideas.

Skills

Interviewing

Empathy

Advocacy

Referral

Education

Certificate IV in Community Services

Diploma preferred

Tools

SAMIS

TSA systems

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor

SCHADS Level 3 | Auburn Part-time, 12 Month contract

Why this role matters

When life throws curveballs, you could be the person who helps someone catch their breath again. As an Emergency Relief Assessor, you’ll be a calm, compassionate guide for individuals and families facing financial hardship — listening to their story, assessing their needs, and opening doors to practical support when it matters most.

This is heart-led work with real impact. No two days are the same, and every conversation counts.

How you will make an impact

• Create safe, respectful spaces for community members through thoughtful interviews and Emergency Relief assessments, aligned with Doorways guidelines
• Use your judgement and empathy to determine the right assistance, in line with Doorways standards of practice
• Be a connector — linking people to the right services through referrals and advocacy, both within The Salvation Army and the wider community
• Tackle complex situations with confidence, escalating matters when needed to ensure people don’t fall through the cracks
• Keep things tight behind the scenes by maintaining accurate, up-to-date client records using TSA systems, including SAMIS
• Keep an eye on wellbeing and safety by identifying and reporting risks early
• Help shape better services by spotting gaps and sharing ideas that improve how support is delivered

What you’ll bring

• A minimum Certificate IV in Community Services or a related field (Diploma? Even better)
• Real-world experience in the community services sector
• A genuine respect for diversity and experience supporting people from culturally and linguistically diverse backgrounds.
• The ability to thrive in a fast-paced environment and stay cool under pressure (contact centre experience is a big plus for Phone Line ER Assessors)
• A current and valid Working with Children’s Check

The good stuff

• 12 month contract, part-time role with hybrid flexibility
• Work that actually makes a difference
• A supportive, values-driven team who’ve got your back
• The chance to grow your skills while helping your community thrive

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration