Emergency Relief Assessor

The Salvation Army; Perth; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

NFP salary packaging benefits

Entertainment Benefit

Flexible/hybrid working arrangements

Employee Assistance Program

Discounts and other benefits

Job summary

The Salvation Army is seeking an Emergency Relief Assessor in Morley, WA. This full-time, permanent role, based at the Morley site, involves listening to community members, assessing needs and connecting them with practical relief and advocacy.

A hybrid work arrangement is available and pay aligns with the SCHADS Level 3 Award. Key duties include maintaining client records, providing referrals, and collaborating with local mission partners to ensure timely support.

Qualifications

• Certificate IV in Community Services as a minimum.
• Diploma or above in Community Services highly regarded.
• Experience in the community services sector.
• Experience supporting people experiencing hardship, vulnerability or trauma.
• Confidence engaging with people from culturally and linguistically diverse backgrounds.
• Ability to remain calm, empathetic and solution focused in challenging or fast paced situations.
• Strong communication and interpersonal skills.
• A collaborative approach and commitment to TSA values and person-centred practice.
• WA Working with Children’s Check.

Responsibilities

• Speak with community members over the phone, listen to their story and understand their needs.
• Provide referrals and advocacy to connect people with practical support.
• Maintain accurate client records and identify risks.
• Collaborate with team and local mission partners to ensure support from outreach.
• Uphold quality, confidential, client-centred service delivery.
• Engage with clients to assess needs and elevate matters when required.

Skills

Communication skills

Empathy

Collaboration

Diversity & inclusion

Education

Certificate IV in Community Services

Diploma or above in Community Services

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor – Morley WA

Schads Level 3 | Full-time | Permanent | Hybrid working arrangements available

Why this role matters

Every day, people reach out during moments of financial stress, uncertainty or overwhelm. Your presence can be the calm in that storm. In this role, you help people feel heard, respected and supported at a time when they may be struggling to see a way forward. Your compassion and ability to listen deeply can transform a difficult moment into the beginning of renewed hope. You become part of someone’s turning point, offering dignity and practical support when it matters most.

About the role

As an Emergency Relief Assessor, you will speak with community members over the phone, listen to their story, understand their needs and connect them with practical support that can make a real difference in their day-to-day lives. You will provide referrals and advocacy that help people access the right supports at the right time. You will maintain accurate client records, identify risks and elevate matters when required. You will work collaboratively with your team and local mission partners to ensure people feel supported from the moment they reach out. This full-time, permanent role is based at our Morley site, working 38 hours per week, Monday to Friday, 8:45am–5:15pm. Flexible hybrid working arrangements to be agreed with the successful applicant. Pay is in accordance with the SCHADS Level 3 Award.

How you will make an impact

• Create a safe, respectful space for people to share what they are going through
• Hold meaningful phone conversations that help you understand each person’s situation
• Provide emergency relief and practical support tailored to individual needs
• Connect people with the right services through thoughtful referrals and advocacy
• Maintain clear, accurate records to ensure consistent, high-quality support
• Notice emerging needs or gaps and share insights that help strengthen the service
• Work closely with your team and local mission partners to ensure people feel supported from the moment they reach out

What you will bring

• Certificate IV in Community Services as a minimum
• Diploma or above in Community Services highly regarded
• Experience in the community services sector
• Experience supporting people experiencing hardship, vulnerability or trauma
• Confidence engaging with people from culturally and linguistically diverse backgrounds
• Ability to remain calm, empathetic and solution focused in challenging or fast paced situations
• Strong communication and interpersonal skills
• A collaborative approach and commitment to TSA values and person-centred practice
• WA Working with Children’s Check

What we offer

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
• Flexible and hybrid working arrangements, with work from home capacity to be agreed with the successful applicant
• Employee Assistance Program – confidential counselling service
• Financial, retail and lifestyle discounts
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks of leave per year through our purchase leave scheme
• Generous parental leave (12 weeks)
• Up to 5 days paid leave per year to support a TSA program or activity
• A supportive, inclusive culture with passionate and dedicated team members
• The opportunity to make a meaningful difference in the lives of people experiencing hardship

The Salvation Army is an Equal Opportunity Employer

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here.

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more and cater to your opportunities to help fulfill the mission of the Salvos. We are always on the lookout for individuals keen to help us fulfil