Emergency Relief Assessor

The Salvation Army Australia; Cumberland; Hybrid; AUD 40,000 - 70,000; Part time

Benefits offered by this job

12-month contract

Hybrid flexibility

Meaningful community impact

Job summary

The Salvation Army Australia is seeking an Emergency Relief Assessor to support individuals and families facing financial hardship. You will listen to stories, assess needs, and connect people with practical support in a compassionate, client-centered approach.

This role offers a 12-month contract, part-time hours, and hybrid flexibility, with a focus on Doorways guidelines, accurate record-keeping, and referrals.

Qualifications

• A minimum Certificate IV in Community Services or a related field.
• Real-world experience in the community services sector.
• A genuine respect for diversity and experience supporting people from culturally and linguistically diverse backgrounds.
• The ability to thrive in a fast-paced environment and stay cool under pressure (contact centre experience is a big plus for Phone Line ER Assessors).
• A current and valid Working with Children’s Check.

Responsibilities

• Create safe, respectful spaces for community members through thoughtful interviews and Emergency Relief assessments, aligned with Doorways guidelines.
• Use your judgement and empathy to determine the right assistance, in line with Doorways standards of practice.
• Be a connector — linking people to the right services through referrals and advocacy, both within The Salvation Army and the wider community.
• Tackle complex situations with confidence, escalating matters when needed to ensure people don’t fall through the cracks.
• Keep things tight behind the scenes by maintaining accurate, up-to-date client records using TSA systems, including SAMIS.
• Keep an eye on wellbeing and safety by identifying and reporting risks early.
• Help shape better services by spotting gaps and sharing ideas that improve how support is delivered.

Skills

Community services experience

Empathy and listening

Education

Certificate IV in Community Services

Working with Children’s Check

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor

Number Of Positions Available

1

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor

SCHADS Level 3 | Auburn Part-time, 12 Month contract

Why this role matters

When life throws curveballs, you could be the person who helps someone catch their breath again. As an Emergency Relief Assessor, you’ll be a calm, compassionate guide for individuals and families facing financial hardship — listening to their story, assessing their needs, and opening doors to practical support when it matters most.

This is heart-led work with real impact. No two days are the same, and every conversation counts.

How You Will Make An Impact

• Create safe, respectful spaces for community members through thoughtful interviews and Emergency Relief assessments, aligned with Doorways guidelines
• Use your judgement and empathy to determine the right assistance, in line with Doorways standards of practice
• Be a connector — linking people to the right services through referrals and advocacy, both within The Salvation Army and the wider community
• Tackle complex situations with confidence, escalating matters when needed to ensure people don’t fall through the cracks
• Keep things tight behind the scenes by maintaining accurate, up-to-date client records using TSA systems, including SAMIS
• Keep an eye on wellbeing and safety by identifying and reporting risks early
• Help shape better services by spotting gaps and sharing ideas that improve how support is delivered

What You’ll Bring

• A minimum Certificate IV in Community Services or a related field (Diploma? Even better)
• Real-world experience in the community services sector
• A genuine respect for diversity and experience supporting people from culturally and linguistically diverse backgrounds.
• The ability to thrive in a fast-paced environment and stay cool under pressure (contact centre experience is a big plus for Phone Line ER Assessors)
• A current and valid Working with Children’s Check

The good stuff

• 12 month contract, part-time role with hybrid flexibility
• Work that actually makes a difference
• A supportive, values-driven team who’ve got your back
• The chance to grow your skills while helping your community thrive

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration