Emergency Medical Dispatcher: Train While You Work

Queensland Ambulance Service; Gold Coast City; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Cert III/Cert IV training

Salary packaging

Novated leasing

Wellbeing support

Mentor program

Résumé du poste

Queensland Ambulance Service – Coomera QLD is seeking an Emergency Medical Dispatcher (EMD) to begin in 2027. You’ll be the first point of contact during 000 calls, provide pre-arrival advice and coordinate ambulance crews across the state in a high-stakes environment.

Training is provided to develop frontline operational skills for dispatching and call-taking, with a rotating 24/7 roster in a state-wide network.

Qualifications

• Demonstrated experience in engaging strong communication and active listening skills.
• Ability to de-escalate high stress calls with empathy, calmness, and leadership.
• Works well in a team and values collaborative working styles.
• Solid customer service focus in fast paced environments.
• Exposure to technical systems and ability to learn new systems quickly.
• Proven ability to incorporate feedback and receptiveness to ongoing self-improvement.
• Ability to problem solve and make decisions while under pressure.

Responsabilités

• Ability to work full-time on a rotating roster (Generally 4 days on, 4 days off – subject to change), in a fast-paced team environment that provides 24/7 coverage (including nights, public holidays and weekends) in one of our operation centres across the state.
• Complete training for Call-Taking and Dispatching that is provided by QAS. Once obtained, each shift will focus on just one function.

Description du poste

Queensland Ambulance Service – Coomera QLD is seeking an Emergency Medical Dispatcher (EMD) to begin in 2027. You’ll be the first point of contact during 000 calls, provide pre-arrival advice and coordinate ambulance crews across the state in a high-stakes environment.

Training is provided to develop frontline operational skills for dispatching and call-taking, with a rotating 24/7 roster in a state-wide network.