Emergency Medical Dispatch Support Officer - Pool

SA Health; City of West Torrens; On-site; AUD 60,000 - 80,000; Full time

Job summary

SA Health in Australia seeks an Emergency Medical Dispatch Support Officer (EMDSO) to be the first point of contact for callers dialing 000 for ambulance services. You will provide guidance, support and calm, clear communication during emergencies.

In this role you will help triage and direct callers, maintain composure under pressure and put patient safety first while working as part of a critical care team.

Qualifications

• Excellent verbal communication and listening skills.
• Ability to build trust and communicate clearly over the phone.
• Maintain composure and make quick, accurate judgments in emergencies.

Responsibilities

• Providing guidance and support to callers.

Skills

Clear communication

Calm under pressure

Phone communication

Job description

As an Emergency Medical Dispatch Support Officer (EMDSO), you will be the first point of contact for people calling 000 (Triple Zero) for an ambulance.

Key responsibilities

• Providing guidance and support.

What you need

• Build trust through clear and respectful communication, particularly over the phone.
• Put patients first and communicate confidently with a wide range of people.
• Stay calm and solve problems in high-pressure situations.