Emergency Medical Dispatch Support Officer - Pool (Multiple Positions)

SA Health; Adelaide; On-site; AUD 75,000 - 78,000; Full time

Benefits offered by this job

Salary packaging via Smart

Job summary

SA Ambulance Service is recruiting Emergency Medical Dispatch Support Officers to be the first point of contact for 000 calls in South Australia. You will assist vulnerable people in high-stress moments and guide their care pathways with clear communication.

After a 22-week full-time training, you will transition to casual work and earn a nationally recognised qualification HL T31020 (Certificate III in Ambulance Communications), fully funded by SAAS.

Qualifications

• Must be able to work 12 hours shift across day and night
• Full-time paid training for approximately 22 weeks
• Gain a nationally recognised qualification: Certificate III in Ambulance Communications (HLT31020) – fully funded by SAAS

Responsibilities

• Answering emergency calls
• Assessing patient needs
• Providing guidance and support
• Helping determine the most appropriate care pathway

Skills

Communication

Calm under pressure

Empathy

Telephone communication

Teamwork

Education

Certificate III in Ambulance Communications (HLT31020)

Tools

Microsoft Office

Job description

Emergency Medical Dispatch Support Officer (Pool)

• SA Ambulance Service | Emergency Operations Centre | Multiple Positions
• Salary / EOC 1.1 (probation): $75,456.00 (pro-rata)
• Salary / EOC 1.2 : $77,720.00 p.a.
• Casual / $37.88 Per Hour + 25% casual loading
• Mile End South / 5031

About the Role

As an Emergency Medical Dispatch Support Officer (EMDSO), you will be the first point of contact for people calling 000 (Triple Zero) for an ambulance.

You will support vulnerable South Australians during high-stress situations by:

• Answering emergency calls
• Assessing patient needs
• Providing guidance and support
• Helping determine the most appropriate care pathway

This is a fast-paced, high-impact role where your communication skills and calm approach can make a real difference.

Training & Development

• Full-time paid training for approximately 22 weeks
• On completion, transition to casual employment
• Gain a nationally recognised qualification:
  Certificate III in Ambulance Communications (HLT31020) – fully funded by SAAS

What We’re Looking For

We’re seeking people who can:

• Put patients first and communicate confidently with a wide range of people
• Stay calm and solve problems in high-pressure situations
• Show empathy and compassion for people in distress
• Build trust through clear and respectful communication, particularly over the phone
• Have strong communication skills (spoken and written)
• Act with professionalism, honesty, and confidentiality
• Ability to work 12 hours shift work across day and night shift

You will also have:

• Experience managing competing priorities under pressure
• The ability to work effectively as part of a team
• Confidence using computers, including Microsoft Office
• Good knowledge of metropolitan Adelaide and regional South Australia

SA Ambulance Service employees may be able to salary package everyday living expenses through Smart, helping you increase your take-home pay.

Appointment will be subject to a satisfactory Criminal History Check & Working with Children Check, and willingness to obtain or hold Current HLTAID011 (First Aid Certificate)

Want to Learn More?

SA Ambulance Service supports flexible working and values a diverse workforce.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

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