Emergency Medical Call Taker

Southern NSW Local Health District; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Five weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport

Job summary

NSW Ambulance is seeking an Emergency Call Taker in Eveleigh, NSW. You will be the first point of contact for emergency callers, quickly assessing needs and providing guidance until paramedics arrive. The role requires resilience, strong communication, and the ability to multitask across software systems.

Role based at Eveleigh Control Centre with a planned relocation to Sydney Olympic Park in 2027. Permanent full-time positions on a 24/7 rotating roster are available, with training and ongoing

Qualifications

• Experience in a busy call-handling environment and ability to stay calm under pressure.
• Proven persistence and logical thinking in challenging situations.
• Strong listening and empathetic communication skills.

Responsibilities

• Receive, record and progress emergency calls (Triple Zero) in a fast-paced environment.
• Provide lifesaving first aid guidance and information to callers.
• Maintain calm, assess information and support callers until responders arrive.
• Operate from Eveleigh Control Centre with relocation to Sydney Olympic Park in 2027.

Skills

Fast-paced environment

Multitasking

Tech savvy

Effective communication

Education

HLTAID011 First Aid Certificate

Tools

Multiple software systems

Job description

Employment Type:PermanentFull Time
Remuneration: Earn up to $85,000
Location:Currently Eveleigh, relocation to Sydney Olympic Park in 2027
Application closes:31 December 2026

READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY CALL TAKER IN EVELEIGH

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:

Salary range $67,436(during training) $71,861 per annum (after training) + 12% Super + allowances + shift penalties

• 5 weeks of annual leave per year

Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

No two days will ever be the same as a Communications Assistant in our NSW Ambulance Control Centres. Every shift and every call have the potential to be the most rewarding or the most challenging you’ve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need.

During your training you will learn what an integral role they play within Emergency Services, in addition to this

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.

This position is based at our Eveleigh Control Centre, which will relocate to Sydney Olympic Park in 2027. Applicants should be prepared to work from the new location after the move. Roles are appointed on a permanent full-time basis across a 24/7 rotating roster.

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.

Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

Applicants Information

• You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtain prior to your commencement in the Control Centre

NSW Ambulance is committed to building a culturally safe, inclusive, and diverse workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions across NSW Ambulance. We value the knowledge, skills, experiences, and perspectives that Aboriginal and Torres Strait Islander employees bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact the NSW Ambulance Diversity & Inclusion Team [e-mail]

If you wish to discuss any accessibility requirements in relation to your application, please contact the NSW Ambulance Diversity & Inclusion Team [e-mail]

Please note:To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.