Emergency Department Support Officer (529040)

Department of Health, Tasmania; West Coast; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Leave entitlements

Fitness Passport

Job summary

The North West Regional Hospital Emergency Department is a dynamic, multidisciplinary team committed to delivering high-quality emergency care to our community.

As a Patient Support Officer, you will support the Nurse Unit Manager and the multidisciplinary team to maintain a safe and secure environment for patients, staff, and visitors. This role also involves responding to incidents and assisting with patient comfort and dignity, including manual handling when directed.

Qualifications

• Strong interpersonal and communication skills to work effectively within a multidisciplinary team.
• Commitment to providing respectful and compassionate support to patients and staff.
• Ability to perform manual handling tasks safely and in accordance with training and guidelines.

Responsibilities

• Assist in maintaining a secure working environment by managing patient/visitor behaviour to prevent aggressive incidents.
• Respond to incidents under the direction of the clinical team.
• Work collaboratively with staff to ensure a safe and orderly environment within the ED.
• Work collaboratively with staff to ensure patient comfort and dignity.
• Provide manual handling assistance with patient care requirements when directed.
• Follow the Statement of Duties and local guidelines, procedures and protocols.

Skills

Interpersonal skills

Communication

Patient support

Safety awareness

Job description

The Team

The North West Regional Hospital Emergency Department is a dynamic, multidisciplinary team committed to delivering high-quality emergency care to our community. We manage a diverse range of presentations, working collaboratively to provide timely, compassionate, and safe care.

The Role

As a Patient Support Officer (PSO) in the Emergency Department, you will play a vital role in supporting the Nurse Unit Manager (NUM) and the multidisciplinary team to maintain a safe and secure environment for patients, staff, and visitors.

The Emergency Department Patient Support Officer will:

• Assist in maintaining a secure working environment by managing patient/visitor behaviour to, where possible, prevent aggressive incidents from occurring
• Respond to incidents under the direction of the clinical team
• Work collaboratively with staff to ensure a safe and orderly environment within the ED
• Work collaboratively with staff to ensure patient comfort and dignity
• Provide manual handling assistance with patient care requirements when and as directed
• Work to the Statement of Duties of the Emergency Department Support Officer and local guidelines, procedures and protocols.

You will need

• Strong interpersonal and communication skills to work effectively within a multidisciplinary team.
• A commitment to providing respectful and compassionate support to patients and staff.
• Ability to perform manual handling tasks safely and in accordance with training and guidelines.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

• Multiple Permanent, full time and part time, day worker position, working up to 76 hours per fortnight, commencing from as soon as you can join us.
• Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$70,033 to $75,114 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Union Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Generic Emergency Department Support Officer OHO3 (July 2025).docx

Application Guide:

• Applicant Guide.docx

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Nurse Unit Manager - Emergency Department

Phone: [phone]

Email: [e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify

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Tasmanian Health Careers | Tasmanian

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.