Emergency Department Support Officer

Department of Health, Tasmania

Riverside

On-site

AUD 70,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

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Professional development

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Leave entitlements

Job summary

Department of Health, Tasmania is seeking a Patient Support Officer for the Emergency Department at North West Regional Hospital. You will assist the Nurse Unit Manager and the multidisciplinary team to maintain a safe and secure environment for patients, staff and visitors.

The role involves managing patient/visitor behaviour, responding to incidents, manual handling support and collaboration with ED staff to ensure patient comfort and dignity under the Tasmanian State Service framework.

Qualifications

Strong interpersonal and communication skills to work effectively within a multidisciplinary team.
A commitment to providing respectful and compassionate support to patients and staff.
Ability to perform manual handling tasks safely and in accordance with training and guidelines.

Responsibilities

Assist in maintaining a secure working environment by managing patient/visitor behaviour to prevent aggressive incidents.
Respond to incidents under the direction of the clinical team.
Work collaboratively with staff to ensure a safe and orderly environment within the ED and patient comfort.
Provide manual handling assistance with patient care requirements when and as directed.

Skills

Interpersonal skills

Team collaboration

Manual handling

Job description

Emergency Department Support Officer (529040)

Department of Health
Hospitals & Primary Care - Hospitals NW
North West Regional Hospital

Applications must be submitted by Sunday 15 November, 2026 11:55 PM

Sunday 15 November, 2026 11:55 PM AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Operational Health Officer, Level 3

$70,033 to $75,114 per annum

Employment type:

Permanent, full-time

Region:

North West

Location:

North West Regional Hospital

Assist the Manager Medical Orderly and Security Services and Nurse Unit Manager (NUM) - Emergency Department (ED) in ensuring a safe and secure environment within the ED.Act as a member of the Code Black Team in ED and conduct internal hospital security functions as directed.Provide manual handling assistance with patient care requirements when and as directed.

The Team

The North West Regional Hospital Emergency Department is a dynamic, multidisciplinary team committed to delivering high-quality emergency care to our community. We manage a diverse range of presentations, working collaboratively to provide timely, compassionate, and safe care.

The Role

As a Patient Support Officer (PSO) in the Emergency Department, you will play a vital role in supporting the Nurse Unit Manager (NUM) and the multidisciplinary team to maintain a safe and secure environment for patients, staff, and visitors.

The Emergency Department Patient Support Officer will:

Assist in maintaining a secure working environment by managing patient/visitor behaviour to, where possible, prevent aggressive incidents from occurring
Respond to incidents under the direction of the clinical team
Work collaboratively with staff to ensure a safe and orderly environment within the ED
Work collaboratively with staff to ensure patient comfort and dignity
Provide manual handling assistance with patient care requirements when and as directed
Work to the Statement of Duties of the Emergency Department Support Officer and local guidelines, procedures and protocols.

You will need

Strong interpersonal and communication skills to work effectively within a multidisciplinary team.
A commitment to providing respectful and compassionate support to patients and staff.
Ability to perform manual handling tasks safely and in accordance with training and guidelines.

Details of appointment

Multiple Permanent, full time and part time, day worker position, working up to 76 hours per fortnight, commencing from as soon as you can join us.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$70,033 to $75,114 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

Salary range is in accordance with Public Sector Union Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

Professional development and accelerated pathways.
A range of leave entitlements, including study leave and Professional Development Support.
Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

*applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.