Emergency Department Triage Clerk (Casual) (519460)

Department of Health, Tasmania; West Coast; On-site; AUD 77,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Leave entitlements

Fitness Passport

Job summary

The Department of Health, Tasmania invites applications for an Emergency Department Triage Clerk. In this busy role you will provide efficient reception, administrative and clerical support to medical and nursing staff, while serving as a frontline point of contact for patients seeking treatment.

You will help ensure patient information is accurately recorded, maintain clinical information systems, coordinate documentation and respond to enquiries, contributing to smooth day-to-day ED operations

Qualifications

• Strong communication and interpersonal skills with patients and healthcare teams.
• Experience providing administrative, clerical or reception support in busy environments.
• Excellent organisation and time management with ability to prioritise tasks.
• Ability to work independently and in a team within a fast-paced setting.
• Good data entry skills and ability to learn clinical information systems.
• Knowledge of medical terminology and hospital processes is desirable.
• A commitment to patient-centred service with confidentiality and accuracy.

Responsibilities

• Provide reception, administrative and clerical support to ED staff and patients.
• Ensure accurate recording of patient information and maintain information systems.
• Coordinate documentation and respond to enquiries to support daily ED operations.

Skills

Communication skills

Administrative support experience

Organisational skills

Teamwork

Computer skills

Medical terminology knowledge

Confidentiality

Job description

The Role

As an Emergency Department Triage Clerk, you will play a vital role in supporting the frontline delivery of emergency care. Working within a busy Emergency Department, you will provide efficient reception, administrative and clerical support to medical and nursing staff while being one of the first points of contact for patients presenting for treatment. You will help ensure patient information is accurately recorded, maintain clinical information systems, coordinate documentation, manage enquiries and support the smooth day-to-day operation of the department. This role requires the ability to remain calm, organised and professional in a fast-paced and demanding healthcare environment.

You will need

• Strong communication and interpersonal skills, with the ability to engage professionally with patients, families and multidisciplinary healthcare teams.
• Experience providing high-quality administrative, clerical or reception support in a busy environment.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
• The ability to work effectively both independently and as part of a team in a fast-paced environment.
• Well-developed computer and data entry skills, with the ability to quickly learn clinical and administrative information systems.
• An ability to develop a working knowledge of medical terminology, hospital admission processes and related administrative procedures.
• A commitment to delivering respectful, patient-centred service while maintaining confidentiality and accuracy

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

Multiple fixed term, casual, positions working as and when required, commencing as soon as possible for approximately 24 months.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$76,849 to $82,996 pro rata per annum + our Employer 12% superannuation contribution is on top of this amount.

Plus 25% Causal loading - Equivalent of $48.42 - $52.30 per hour

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties

• Emergency Department Triage Clerk.docx

Application Guide

• Applicant Guide.docx

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.