Eligibility Specialist

Allianz; City of Melbourne; Híbrido; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Inclusive Culture

Hybrid work arrangements

Mentoring and development

Discounts on Allianz products

Employee Share Purchase Program

Resumo da oferta

Allianz seeks an Eligibility Specialist to join our Melbourne office within the Personal Injury & Commercial team. You will assess liability entitlements, make initial decisions, and collaborate with stakeholders to secure timely outcomes.

This hybrid role offers development opportunities within a global insurer and a culture focused on care and inclusion.

Qualificações

• Experience in Personal Injury and Worker's Compensation.
• Understanding of the WIRC Act 2013 and WorkSafe policies.
• Strong written and verbal communication skills.
• Ability to meet deadlines.
• Familiarity with IT systems.

Responsabilidades

• Making initial liability decisions within the quality decision making framework
• Assessing the need for referrals and investigative tools to expedite information gathering
• Demonstrating strong customer service and time management skills
• Ensuring a positive experience for stakeholders and providing effective strategies for liability outcomes
• Accurate assessment, determination, and calculation of entitlements on accepted claims

Conhecimentos

Personal Injury experience

Workers' Compensation

Customer service excellence

Time management

IT systems knowledge

Descrição da oferta de emprego

ELIGIBILITY SPECIALIST – PERSONAL INJURY & COMMERCIAL – MELBOURNE, VIC

At Allianz,we’reproud to be named one of the Best Workplaces in Australia 2026and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire thevery bestpeople to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

We are looking for an Eligibility Specialist based in our Melbourne office.

• Making initial liability decisions within the quality decision making framework
• Assessing the need for referrals and investigative tools to expedite information gathering
• Demonstrating strong customer service and time management skills
• Ensuring a positive experience for our stakeholders and providing effective strategies for liability outcomes
• Accurate assessment, determination, and calculation of entitlements on accepted claims

About you

• Experience in Personal Injury and Worker's Compensation
• Basic understanding of the WIRC Act 2013 and associated WorkSafe policies and guidelines pertaining to initial entitlement determinations
• Strong customer service attributes incorporating excellent written and verbal communication skills
• Ability to meet deadlines
• Knowledge of WorkSafe operating models and IT systems
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careerssite.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees,their ambitions,dreams and challenges,is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore,to grow and to shape a better future for our customers and the world around us.

At Allianz,we stand for unity:we believe that a united world is a more prosperous world,and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace,where people and performance bothmatters,and nurtures a culture grounded in integrity,fairness,inclusionand trust.

We therefore welcome applications regardless of ethnicity or cultural background,age,gender,nationality,religion,social class,disability or sexual orientation,or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to*******@allianz.com.aufor a confidential conversation.