Customer Advisor, Liability Claims

Allianz; City of Melbourne; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Inclusive Culture

Hybrid work arrangements

Career Development

Employee Discounts & Wellness Programs

Employee Share Purchase Program

Job summary

Allianz is seeking a Customer Advisor Liability Claims – Customer and Operations to act as SME in Liability Claims, providing technical referral support and escalation for complex claims across injury, property and financial lines.

You will strengthen team capability through coaching, mentoring and trend analysis, build strong stakeholder relationships, ensure regulatory compliance, and deliver effective resolutions that improve customer outcomes in a hybrid Melbourne setting.

Qualifications

• Experience in managing and assessing complex public and product liability claims.
• Proven ability to build effective stakeholder relationships and collaborate across teams.
• Excellent verbal and written communication, with clear impact and influence.

Responsibilities

• Operate as SME in Liability Claims and as a technical referral point.
• Build and maintain strong stakeholder relationships across the business.
• Provide technical guidance, escalation support, and analysis of claims trends.
• Ensure compliance with legal/regulatory requirements and participate in improvements.
• Monitor training needs and develop solutions to enhance team performance.

Skills

Liability claims expert

Stakeholder relationships

Communication skills

Problem solving

Decision making

Tech enthusiasm

Job description

CUSTOMER ADVISOR LIABILITY CLAIMS – CUSTOMER AND OPERATIONS – MULTIPLE LOCATIONS

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Operating as an SME in Liability Claims and a technical referral point.
• Build and maintain strong stakeholder relationships across the business, acting as a trusted technical specialist and escalation point for complex claims and disputes across a mixed portfolio including injury, property, and financial lines claims.
• Strengthen team capability through technical leadership, coaching, mentoring, onboarding, and analysis of claims trends and insights.
• Ensure compliance with all legal, regulatory, policy, and procedural requirements while supporting quality assurance initiatives and contributing to team-based projects and continuous improvement activities.
• Monitoring trends and areas where training or improvements are required, including developing and implementing solutions and monitoring ongoing compliance
• Manage complex claims end-to-end, applying commercial judgment and technical expertise to deliver effective resolutions and achieve optimal customer and business outcomes.
• Support the Group Technical Claims team by providing technical guidance, driving strategic claim outcomes, and contributing to projects that enhance team performance and operational effectiveness.

About you

• Experience in managing and assessing complex public and product liability claims.
• Proven ability to build effective stakeholder relationships, manage competing priorities, and collaborate across teams to achieve business outcomes.
• Highly developed communication, problem-solving, and decision-making skills, with a track record of resolving conflicts, driving accountability, and delivering customer-focused outcomes.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.