Election Services & Operations Officer

Australian Electoral Commission; Townsville City; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

The Australian Electoral Commission (AEC) is seeking a Service Officer to support electoral roll maintenance, enrolment services and event delivery across our Toowoomba, Townsville and Robina offices. The role blends customer service, administration and project support in a fast-paced environment.

You will handle enrolment enquiries, process applications, maintain data integrity and assist with election operations. Training and guidance are provided to succeed.

Formación

• Resilience and a positive approach, with the ability to adapt to changing operational environments and priorities.
• Well-developed communication and interpersonal skills, with the ability to collaborate effectively and build productive working relationships with team members and stakeholders.
• The ability to provide accurate advice on issues, exercise sound judgement, seek guidance when required and learn from feedback.
• A strong commitment to working collaboratively as part of a team to achieve positive outcomes and contribute to the AEC’s strategic objectives.
• Ability to deliver quality customer service and project outcomes within agreed timeframes, priorities and policy frameworks.
• Accountability for completing allocated tasks, making decisions within defined parameters and, during electoral events, reviewing work undertaken by temporary election workforce employees.

Responsabilidades

• Provide frontline support to the public, responding to enrolment enquiries.
• Process electoral enrolment applications with attention to detail.
• Support recruitment processes and coordinate operational tasks during electoral events.
• Coordinate event activities and supervise temporary election staff.
• Contribute to successful delivery of election operations.

Conocimientos

Customer service

Administration

Attention to detail

Teamwork

Problem solving

Communication

Herramientas

Microsoft Office

Descripción del empleo

The Australian Electoral Commission (AEC) is seeking a Service Officer to support electoral roll maintenance, enrolment services and event delivery across our Toowoomba, Townsville and Robina offices. The role blends customer service, administration and project support in a fast-paced environment.

You will handle enrolment enquiries, process applications, maintain data integrity and assist with election operations. Training and guidance are provided to succeed.