Service Officers, QLD/NSW State Operations

Australian Electoral Commission; Toowoomba Regional; On-site; AUD 60,000 - 85,000; Full time

Job summary

Australian Electoral Commission – Toowoomba QLD is seeking motivated Service Officers to support Australia’s electoral system. You’ll blend customer service, administration, and project support to ensure enrolments and events run smoothly and securely.

You’ll handle enrolment enquiries, process applications, and contribute to event delivery across multiple offices, with training and guidance provided to succeed in a collaborative team.

Qualifications

• Frontline customer service experience preferred
• Strong administrative skills and attention to detail
• Ability to manage competing priorities
• Good communication and interpersonal skills

Responsibilities

• Provide frontline support to the public by handling enrolment enquiries
• Process a variety of electoral enrolment applications with accuracy
• Support delivery of electoral events and projects
• Coordinate operational tasks and assist with temporary staff during events

Job description

Service Officers, QLD/NSW State Operations

Australian Electoral Commission – Toowoomba QLD

The AEC has a dispersed network of 150 electoral divisions. The positions advertised are based in three of our offices located in Toowoomba, Townsville, and Robina. We have a tight-knit team that values collaboration, professionalism and mutual support. As part of a national network of Service Officers, you will undertake a range of administrative and operational activities that support electoral roll maintenance and the delivery of electoral events.

The team you will be part of typically consists of 3 employees. However, staffing levels increase significantly during electoral events as we engage a temporary workforce. This provides opportunities to work with people from diverse backgrounds. This may involve contributing to election-specific projects delivered in a fast-paced environment, with tight timeframes, increased public scrutiny and multiple interdependent priorities.

The Opportunities

This is an exciting opportunity to join the AEC and contribute to work that has a direct impact on Australia's democratic processes.

We are seeking a motivated Service Officer to support the delivery of Australia's electoral system. In this diverse role, you'll combine customer service, administration, project support and election delivery to help ensure Australians can participate in democracy with confidence.

As a Service Officer, you'll provide frontline support to the public, responding to enrolment enquiries and processing a variety of electoral enrolment applications. You'll use your attention to detail, sound judgement and problem-solving skills to help maintain the accuracy and integrity of the electoral roll.

Beyond enrolment services, you'll contribute to the delivery of key electoral projects and activities. This may include supporting recruitment processes, coordinating operational tasks and working across a range of teams to meet agency priorities. During electoral events, you'll have the opportunity to take on additional responsibilities, including coordinating event activities, training and supporting temporary election staff, supervising small teams and contributing to the successful delivery of election operations. We provide the training, support and guidance you need to succeed and grow in the role.

You will thrive in this position if you enjoy delivering quality customer service while managing competing priorities in a dynamic environment. Success in this role requires strong organisational skills, attention to detail, adaptability and a willingness to learn. You'll build positive working relationships, collaborate effectively with others and contribute to a supportive team culture. Most importantly, you'll bring a proactive approach and a commitment to achieving positive outcomes for the Australian community.

To excel you’ll have:

We are seeking a motivated and capable professionals who can demonstrate the skills, knowledge and experience required to perform successfully in these roles, including:

• Resilience and a positive approach, with the ability to adapt to changing operational environments and priorities.
• Well-developed communication and interpersonal skills, with the ability to collaborate effectively and build productive working relationships with team members and stakeholders.
• The ability to provide accurate advice on issues, exercise sound judgement, seek guidance when required and learn from feedback.
• A strong commitment to working collaboratively as part of a team to achieve positive outcomes and contribute to the AEC’s strategic objectives.
• Ability to deliver quality customer service and project outcomes within agreed timeframes, priorities and policy frameworks.
• Accountability for completing allocated tasks, making decisions within defined parameters and, during electoral events, reviewing work undertaken by temporary election workforce employees.
• The ability to resolve workplace issues with guidance and support from management when required.General computer proficiency, including a working knowledge of the Microsoft Office suite.
• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.