Education Systems Coordinator — Data & Reporting

Acknowledge Education Pty Ltd; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

PD allowance

Health insurance discounts

Growth opportunities

Fast-paced team

Job summary

Acknowledge Education Pty Ltd in Fortitude Valley is seeking a Systems Coordinator to manage and optimise student management systems, ensuring data is accurate, reliable and regulatory compliant. You will work with internal teams and external vendors to enhance functionality, streamline processes and support decision-making.

The role emphasizes data analysis, regulatory reporting, and training across SMS, InPlace and JIRA, including Power BI dashboards and TCSI/QILT reporting support.

Qualifications

• Bachelor’s degree or higher in Computer Science or a relevant discipline.
• Experience with Student Management Systems (SMS) and data within the higher education sector.
• Experience with TCSI reporting, including data preparation, validation, submission and resolution of reporting errors.
• Experience with systems such as Meshed RTO Manager and JIRA, or similar platforms.
• Strong data analysis and reporting capability, including advanced Excel skills and experience with Power BI or Tableau.
• Strong attention to detail and a methodical approach to data integrity, management and compliance.
• The ability to translate technical information into clear, practical guidance for non-technical stakeholders.
• Strong organisational skills, with the ability to manage competing priorities and projects in a fast-paced environment.
• The ability to build effective working relationships with internal teams, external vendors and stakeholders across the organisation.
• Working with WWCC (Working with Children Check) or willingness to obtain.

Responsibilities

• Manage and support key student and business systems, including the SMS, InPlace, JIRA and My eQuals.
• Work with internal stakeholders and external vendors to resolve system issues and implement enhancements.
• Monitor and maintain the accuracy, integrity and consistency of student data across systems.
• Produce and analyse scheduled and ad-hoc operational, management and regulatory reports, including Power BI dashboards.
• Support regulatory reporting requirements, including data preparation, validation and submission.
• Monitor data and reporting requirements to identify trends and discrepancies.
• Maintain accurate student records and census data in compliance with regulations.
• Develop and maintain system documentation and user guides.
• Deliver training to staff to promote effective system usage.

Skills

Data analysis

Attention to detail

Stakeholder communication

Project management

Education

Bachelor’s degree in Computer Science or relevant discipline

Tools

SMS

InPlace

JIRA

Power BI

Tableau

Excel

Job description

Acknowledge Education Pty Ltd in Fortitude Valley is seeking a Systems Coordinator to manage and optimise student management systems, ensuring data is accurate, reliable and regulatory compliant. You will work with internal teams and external vendors to enhance functionality, streamline processes and support decision-making.

The role emphasizes data analysis, regulatory reporting, and training across SMS, InPlace and JIRA, including Power BI dashboards and TCSI/QILT reporting support.