Education Support Officer - Tourism & Hospitality

TAFE NSW External; Ryde; On-site; AUD 90,000 - 99,000; Full time

Job summary

TAFE NSW is seeking an Education Support Officer for Tourism & Hospitality, with location negotiable across NSW. The role strengthens student support services in Cuisine and Hospitality and includes supporting learners in both in-person and virtual environments.

The ideal candidate will have a Diploma in Hospitality Management, strong hospitality industry experience, and proficiency with MS Office, LMS, and Microsoft Teams to assist students and colleagues effectively.

Qualifications

• Appropriate subject knowledge, skills and vocational qualifications including a Diploma in Hospitality Management.
• Ability to understand the content of the learning materials and the processes used in the discipline.
• High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas clearly.

Responsibilities

• Foster engagement, remove barriers to learning, and ensure positive student outcomes.
• Assist students in navigating learning materials and developing practical skills.
• Provide administrative and learning support across face-to-face and virtual delivery modes.

Skills

MS Office

Learning Management Systems

Microsoft Teams

Communication skills

Interpersonal skills

Education

Diploma in Hospitality Management

Tools

LMS

Microsoft Teams

Job description

Education Support Officer- Tourism & Hospitality

Location Negotiable across NSW (subject to campus availability)

Permanent Full time

$96,098 salary package - includes base salary $84,666, plus employer's contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs and flexible working options.

About the role

This is a newly created role designed to strengthen student support services across our campus providing an opportunity to make a meaningful impact on the educational experience and success of learners in Cuisine and Hospitality, including our virtual delivery programs.

The Education Support Officer is supervised by the Head Teacher and works under the direction of a teacher as appropriate. You will play a key role in fostering engagement, removing barriers to learning, and ensuring positive student outcomes remain at the forefront of your decision-making.

About You

You will thrive in this role if you are passionate about hospitality and enjoy supporting others to achieve their goals. As part of a dynamic team, you will use your hospitality industry experience to assist students in navigating their learning materials, developing practical skills, and building confidence in their studies. You will contribute to a positive, supportive, and engaging learning environment that encourages student success and reflects current hospitality industry practices.

You will be confident using technology to support students in both face‑to‑face and virtual learning environments. Demonstrated experience using Microsoft Office applications, learning management systems, and online communication platforms including Microsoft Teams will enable you to effectively assist students, respond to enquiries, facilitate engagement, and provide administrative and learning support across a range of delivery modes.
We are looking for motivated and engaged individuals who can meet the following selection criteria:

• Appropriate subject knowledge, skills and vocational qualifications including a Diploma in Hospitality Management and demonstrated Hospitality Industry experience.
• Ability to understand the content of the learning materials and the processes used in the discipline
• High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
• Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
• Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
• Skills in the use of relevant information and communication technologies.

Highly Regarded

• Hold a current Responsible Service of Alcohol/Responsible Conduct of Gambling competency card

Note: This role does not teach or prepare lessons or resources and does not deliver training nor undertake assessment.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued,so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Additional Information

General recruitment and adjustment enquiries

Contact Talent Acquisition Advisor, Kate Pickett, via [e-mail]

Role-specific enquiries

Contact Team Leader Hospitality, Sheridan Marz, via [e-mail]

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre-employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18months, may be created for this position and used to fill future vacancies

Applications close at11.55pm Sunday 20 September 2026