Education IT Site Lead: Desktop Support & Team Mentor

Centorrino Technologies Pty Ltd.; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Centorrino Technologies Pty Ltd in Sydney, NSW, is seeking a Desktop Support Officer - Site Lead (Education) to manage day-to-day operations of customer environments and deliver onsite technical support across multiple locations.The role will lead a small team, coordinate tickets, and ensure timely resolution while upholding the company's standards. You'll diagnose hardware and software issues on Macs, PCs, tablets and voice platforms, mentor staff and facilitate training.

Qualifications

• Experience delivering onsite technical support.
• Leadership experience in team-based environments.

Responsibilities

• Manage day-to-day operations of customer environments and deliver onsite technical support across multiple locations.
• Lead a small team, coordinate tickets and ensure timely resolution.
• Diagnose hardware and software issues on Macs, PCs, tablets and voice platforms.
• Mentor staff and facilitate training.

Job description

Centorrino Technologies Pty Ltd in Sydney, NSW, is seeking a Desktop Support Officer - Site Lead (Education) to manage day-to-day operations of customer environments and deliver onsite technical support across multiple locations.The role will lead a small team, coordinate tickets, and ensure timely resolution while upholding the company's standards. You'll diagnose hardware and software issues on Macs, PCs, tablets and voice platforms, mentor staff and facilitate training.