Education ICT Support Specialist - Student & Staff Tech

Catholic Education SA; Adelaide; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

Cardijn College in Adelaide seeks a proactive ICT Support Officer to assist staff and students across the campus. You will troubleshoot hardware and software issues, install and maintain ICT equipment, and contribute to the ongoing development of ICT services to support teaching and learning.

Reporting to the Director of ICT Services, you will work with autonomy, maintain records, respond to helpdesk requests, and participate in ICT operational improvements, including occasional out-of-hours

Qualifications

• Experience providing ICT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage competing priorities and workloads.
• Experience working independently as well as part of a team.
• Commitment to safeguarding and data confidentiality.

Responsabilités

• Providing timely ICT support for hardware, software and network-related issues.
• Responding to helpdesk requests and communicating effectively with users.
• Installing, configuring and maintaining ICT equipment and applications.
• Assisting with network monitoring and troubleshooting routine operational issues.
• Supporting staff and students in the effective use of technology.
• Maintaining accurate electronic records and documentation.
• Contributing to ICT operational procedures and continuous improvement initiatives.
• Undertaking maintenance and critical support activities, including occasional out-of-hours work when required.

Connaissances

Troubleshooting

Customer service

Communication

Teamwork

Formation

Certificate IV in Information Technology (or equivalent)

WWCC (Working With Children Check)

RRHAN-EC certification

Description du poste

Cardijn College in Adelaide seeks a proactive ICT Support Officer to assist staff and students across the campus. You will troubleshoot hardware and software issues, install and maintain ICT equipment, and contribute to the ongoing development of ICT services to support teaching and learning.

Reporting to the Director of ICT Services, you will work with autonomy, maintain records, respond to helpdesk requests, and participate in ICT operational improvements, including occasional out-of-hours