Ecommerce Support Specialist: Customer Service & Orders

Intersport; City of Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Generous employee discounts

Paid birthday leave

Monthly morning tea

Staff recognition award - Above & BEY

Employee Assistance Program (EAP)

Job summary

INTERSPORT Australia is seeking a dedicated eCommerce Customer Service Assistant to join the Support team. You will provide service support to franchisees and customers, working under the eCommerce Customer Service Lead to ensure outstanding service in a growing digital environment.

Key responsibilities include handling live chat, email and phone inquiries, processing orders, invoicing, and monitoring order fulfillment and dispatch.

Qualifications

• Strong time management and the ability to multitask.
• Ability to work autonomously and as part of a team.
• Basic Microsoft Office knowledge (Excel & Outlook).
• Experience in Shopify is beneficial but not essential.
• Online/in-store retail experience advantageous.
• Demonstrated interest/knowledge in sport beneficial but not essential.

Responsibilities

• Provide customer service across live chat, email and telephone.
• Address and respond to customer and franchisee queries and work with stores and teams to resolve issues.
• Generate invoices and labels.
• Assist with coordination of order fulfillment.
• Monitor Click & Collect orders and manage outstanding orders.
• Monitor daily dispatch of orders.
• Welcome visitors, deliveries and respond to enquiries.
• Deliver an exceptional customer service experience aligned with our vision and values.

Skills

Time management

Multitasking

Autonomy

Teamwork

Sports enthusiasm

Tools

Shopify

MS Excel

MS Outlook

Job description

INTERSPORT Australia is seeking a dedicated eCommerce Customer Service Assistant to join the Support team. You will provide service support to franchisees and customers, working under the eCommerce Customer Service Lead to ensure outstanding service in a growing digital environment.

Key responsibilities include handling live chat, email and phone inquiries, processing orders, invoicing, and monitoring order fulfillment and dispatch.