eCommerce Operations Coordinator - Customer-Focused Growth

Associated Retailers; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

On-site car parking at Oakleigh Office

Monthly Town Hall Updates

Birthday leave

Employee Assistance Program (EAP)

Opportunities to learn and develop ine

Support Office and store collaboration

Job summary

Associated Retailers Limited (ARL) is seeking an eCommerce Operations Coordinator in Melbourne to be the first point of contact for customer service and member support across ARL's eCommerce operations. You will handle online order enquiries, returns, fulfilment support, and contribute to onboarding resources for ARL's retail systems.

You will work closely with our member network, stores, and Support Office teams to ensure smooth operations and a positive customer experience across ARL brands

Qualifications

• A genuine passion for providing excellent customer service.
• Strong attention to detail and the ability to follow enquiries through to completion.
• Confidence using digital tools and systems or the ability to learn new platforms quickly.

Responsibilities

• Deliver first-class customer service for ARL's eCommerce customers and resolve enquiries and issues.
• Support ARL members with eCommerce order and fulfilment enquiries, ensuring issues are followed through quickly.
• Help maintain clear and up-to-date customer service and member support processes.
• Contribute to training and onboarding resources for ARL's retail systems.
• Build strong working relationships across the Support Office, stores and member network.

Skills

Customer service

Attention to detail

Digital tools

Communication skills

Time management

Team collaboration

Learning new platforms

Tools

Gorgias

Shopify

Job description

Associated Retailers Limited (ARL) is seeking an eCommerce Operations Coordinator in Melbourne to be the first point of contact for customer service and member support across ARL's eCommerce operations. You will handle online order enquiries, returns, fulfilment support, and contribute to onboarding resources for ARL's retail systems.

You will work closely with our member network, stores, and Support Office teams to ensure smooth operations and a positive customer experience across ARL brands